Jacqueline Martinez
Stockbridge
Summary
Experienced administrative professional ready to drive operational efficiency and streamline office functions. Dynamic and results-oriented professional with extensive experience in customer relationship management. Excels in streamlining operations, and enhancing client satisfaction. Skilled in Microsoft Excel and adept at fostering positive customer relations, demonstrating exceptional time management and administrative support capabilities. Known for strong organizational skills, effective communication, and team collaboration. Expertise includes managing schedules, coordinating meetings, accounts payable/receivable, and handling correspondence. Adaptable and reliable, with focus on achieving results in fast-paced environment.
Overview
9
9
years of professional experience
Work History
Office Administrator
Martinez Masonry Inc
07.2018 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Completed payroll, reports and all documentation for operations and administration.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Ophthalmic Medical Technician/Billing Specialist
Dr. Aarti Pandya
06.2016 - 08.2018
- Assisted in developing an efficient system for inventory management of supplies used within the clinic, streamlining the ordering process and reducing waste.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Ensured continuity of care by collaborating closely with other team members on shared patients, promoting integrated approaches to their treatment plans.
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Developed strong rapport with patients from diverse backgrounds by adjusting communication style as needed for maximum understanding and comfort during their appointments.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
MBA - Accounting
Clayton State University
Morrow, GA12-2023
Bachelor of Science - Accounting
Clayton State University
Morrow, GA12-2021
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Customer relationship management (CRM)
- Payroll
- File maintenance
- Accounts payable
- Invoice processing
- Microsoft Excel proficiency
Timeline
Office Administrator
Martinez Masonry Inc
07.2018 - Current
Ophthalmic Medical Technician/Billing Specialist
Dr. Aarti Pandya
06.2016 - 08.2018
MBA - Accounting
Clayton State University
Bachelor of Science - Accounting
Clayton State University
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