Vanessa Butler
El Paso
Summary
Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Whole Body Team Leader
Whole Foods Market Inc
El Paso, TX
10.2016 - Current
- Maintained accurate records of sales data and inventory levels for informed decision-making regarding future orders or adjustments needed within the department.
- Provided ongoing coaching support to team members as they navigated challenging tasks or situations.
- Boosted sales through effective merchandising strategies, focusing on product quality and customer needs.
- Streamlined department processes for increased efficiency, leading to reduced labor costs without compromising service quality.
- Analyzed sales reports to identify trends and opportunities, adjusting inventory levels accordingly for maximum profitability.
- Created visually appealing displays that showcased featured products effectively, enticing customers to make purchases.
- Developed strong vendor relationships to secure competitive pricing and ensure consistent product availability for customers.
- Upheld strict standards of cleanliness and organization within the department, contributing to a welcoming environment for both staff and patrons alike.
- Monitored daily operations closely while identifying areas requiring improvement or optimization efforts.
- Enhanced customer satisfaction by ensuring a smooth and efficient shopping experience in the Whole Body department.
- Mentored team members to enhance their product knowledge and improve overall performance in the department.
- Promoted a culture of teamwork among staff members, resulting in improved productivity across the Whole Body department.
- Addressed customer inquiries promptly and professionally, fostering positive relationships with patrons of the store.
- Worked collaboratively alongside other departments throughout store location in order to maintain seamless integration between various operational functions.
- Collaborated with store leadership to develop innovative promotions and marketing initiatives, driving revenue growth.
- Coordinated staff scheduling to ensure adequate coverage during peak hours, minimizing wait times for customers.
- Managed inventory levels for optimal stock availability, reducing waste and maintaining freshness of products.
Claims Handler
Sedgwick
El Paso, TX
10.2023 - 01.2024
- Examined claims forms and other records to determine insurance coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Verified accuracy of claim records to maintain accuracy of records database.
- Assisted clients in obtaining necessary documentation needed for their claim, expediting the process and reducing frustration.
- Adhered to regulatory requirements during the entire claims process, reducing potential liability risks for the organization.
Customer Service Representative
Finance Factors LTD
Honolulu, HI
07.2014 - 04.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Medical Receptionist
Hawaii Pacific Neuroscience
Kailua, HI
07.2010 - 05.2011
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Community Child Care Worker
Kama'aina Kids
Kailua
01.2008 - 06.2010
- Promoted healthy habits by incorporating nutritious meals, physical activity, proper hygiene education into daily routines.
- Mentored and supervised new staff members, providing guidance and support to promote their professional growth.
- Successfully resolved conflicts between children using effective mediation strategies, promoting a peaceful atmosphere within the center.
- Ensured compliance with licensing regulations through meticulous record-keeping and adherence to established policiesprocedures.
- Developed strong rapport with local schools, facilitating seamless transitions for children entering kindergarten or transferring from other programs.
- Reduced behavioral issues by implementing positive reinforcement techniques and promoting a structured environment.
- Assisted children in building social skills through group activities and guided interactions, fostering a sense of community among peers.
- Identified individual children''s needs and tailored care plans accordingly, resulting in personalized attention and support for each child.
Commissary Worker
DECA Commissary
Honolulu, HI
08.2007 - 05.2008
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed.
- Reduced food waste by implementing proper storage techniques and monitoring product expiration dates.
- Efficiently operated equipment such as slicers, mixers, ovens, grills ensuring consistency in finished products.
- Provided valuable input on menu development, sharing creative ideas for new dishes that garnered praise from customers.
- Enhanced customer satisfaction by efficiently preparing and packaging food items for daily use.
- Communicated effectively with team members, fostering positive working relationships that improved overall productivity.
- Demonstrated knowledge of safety regulations by consistently adhering to sanitation guidelines during food preparation and handling processes.
- Maintained a clean and organized workspace, ensuring a safe and efficient work environment.
- Received positive feedback from supervisors for consistent attention to detail and strong work ethic.
Education
Associate of Arts - Information Security Systems
Western Technical College
El Paso, TX06.2026
High School Diploma -
Admiral Arthur W Radford High School
Honolulu, HI05.2008
Skills
- Motivational Skills
- Team Management
- Technical knowledge
- Industry Expertise
- Store operations
- Sales strategy development
- Employee Scheduling
- Merchandise Display
Languages
Portuguese
Limited Working
Timeline
Claims Handler
Sedgwick
10.2023 - 01.2024
Whole Body Team Leader
Whole Foods Market Inc
10.2016 - Current
Customer Service Representative
Finance Factors LTD
07.2014 - 04.2016
Medical Receptionist
Hawaii Pacific Neuroscience
07.2010 - 05.2011
Community Child Care Worker
Kama'aina Kids
01.2008 - 06.2010
Commissary Worker
DECA Commissary
08.2007 - 05.2008
Associate of Arts - Information Security Systems
Western Technical College
High School Diploma -
Admiral Arthur W Radford High School