Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vanessa Butler

El Paso

Summary

Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Whole Body Team Leader

Whole Foods Market Inc
10.2016 - Current
  • Maintained accurate records of sales data and inventory levels for informed decision-making regarding future orders or adjustments needed within the department.
  • Provided ongoing coaching support to team members as they navigated challenging tasks or situations.
  • Boosted sales through effective merchandising strategies, focusing on product quality and customer needs.
  • Streamlined department processes for increased efficiency, leading to reduced labor costs without compromising service quality.
  • Analyzed sales reports to identify trends and opportunities, adjusting inventory levels accordingly for maximum profitability.
  • Created visually appealing displays that showcased featured products effectively, enticing customers to make purchases.
  • Developed strong vendor relationships to secure competitive pricing and ensure consistent product availability for customers.
  • Upheld strict standards of cleanliness and organization within the department, contributing to a welcoming environment for both staff and patrons alike.
  • Monitored daily operations closely while identifying areas requiring improvement or optimization efforts.
  • Enhanced customer satisfaction by ensuring a smooth and efficient shopping experience in the Whole Body department.
  • Mentored team members to enhance their product knowledge and improve overall performance in the department.
  • Promoted a culture of teamwork among staff members, resulting in improved productivity across the Whole Body department.
  • Addressed customer inquiries promptly and professionally, fostering positive relationships with patrons of the store.
  • Worked collaboratively alongside other departments throughout store location in order to maintain seamless integration between various operational functions.
  • Collaborated with store leadership to develop innovative promotions and marketing initiatives, driving revenue growth.
  • Coordinated staff scheduling to ensure adequate coverage during peak hours, minimizing wait times for customers.
  • Managed inventory levels for optimal stock availability, reducing waste and maintaining freshness of products.

Claims Handler

Sedgwick
10.2023 - 01.2024
  • Examined claims forms and other records to determine insurance coverage.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Verified accuracy of claim records to maintain accuracy of records database.
  • Assisted clients in obtaining necessary documentation needed for their claim, expediting the process and reducing frustration.
  • Adhered to regulatory requirements during the entire claims process, reducing potential liability risks for the organization.

Customer Service Representative

Finance Factors LTD
07.2014 - 04.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.

Medical Receptionist

Hawaii Pacific Neuroscience
07.2010 - 05.2011
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Completed patient referrals to other medical specialists.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.

Community Child Care Worker

Kama'aina Kids
01.2008 - 06.2010
  • Promoted healthy habits by incorporating nutritious meals, physical activity, proper hygiene education into daily routines.
  • Mentored and supervised new staff members, providing guidance and support to promote their professional growth.
  • Successfully resolved conflicts between children using effective mediation strategies, promoting a peaceful atmosphere within the center.
  • Ensured compliance with licensing regulations through meticulous record-keeping and adherence to established policiesprocedures.
  • Developed strong rapport with local schools, facilitating seamless transitions for children entering kindergarten or transferring from other programs.
  • Reduced behavioral issues by implementing positive reinforcement techniques and promoting a structured environment.
  • Assisted children in building social skills through group activities and guided interactions, fostering a sense of community among peers.
  • Identified individual children''s needs and tailored care plans accordingly, resulting in personalized attention and support for each child.

Commissary Worker

DECA Commissary
08.2007 - 05.2008
  • Assisted in inventory management, accurately tracking stock levels and placing orders as needed.
  • Reduced food waste by implementing proper storage techniques and monitoring product expiration dates.
  • Efficiently operated equipment such as slicers, mixers, ovens, grills ensuring consistency in finished products.
  • Provided valuable input on menu development, sharing creative ideas for new dishes that garnered praise from customers.
  • Enhanced customer satisfaction by efficiently preparing and packaging food items for daily use.
  • Communicated effectively with team members, fostering positive working relationships that improved overall productivity.
  • Demonstrated knowledge of safety regulations by consistently adhering to sanitation guidelines during food preparation and handling processes.
  • Maintained a clean and organized workspace, ensuring a safe and efficient work environment.
  • Received positive feedback from supervisors for consistent attention to detail and strong work ethic.

Education

Associate of Arts - Information Security Systems

Western Technical College
El Paso, TX
06.2026

High School Diploma -

Admiral Arthur W Radford High School
Honolulu, HI
05.2008

Skills

  • Motivational Skills
  • Team Management
  • Technical knowledge
  • Industry Expertise
  • Store operations
  • Sales strategy development
  • Employee Scheduling
  • Merchandise Display

Languages

Portuguese
Limited Working

Timeline

Claims Handler

Sedgwick
10.2023 - 01.2024

Whole Body Team Leader

Whole Foods Market Inc
10.2016 - Current

Customer Service Representative

Finance Factors LTD
07.2014 - 04.2016

Medical Receptionist

Hawaii Pacific Neuroscience
07.2010 - 05.2011

Community Child Care Worker

Kama'aina Kids
01.2008 - 06.2010

Commissary Worker

DECA Commissary
08.2007 - 05.2008

Associate of Arts - Information Security Systems

Western Technical College

High School Diploma -

Admiral Arthur W Radford High School

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