Evan Mario McKenna
North Hollywood,CA
Summary
Positive, upbeat, and personable team member from a variety of fields, holding a strong understanding of customer service and sales strategies. Knowledge of inventory management systems and excellent communication skills with customer and staff. Committed to driving sales growth and enhancing customer satisfaction.
Overview
15
15
years of professional experience
Work History
Parts Sales
Harley Davidson
08.2023 - Current
- Managed daily operations, including inventory, receiving, and reporting activities related to parts sales.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Built relationships with customers and community to establish long-term business growth.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Fostered a positive work environment by promoting teamwork, open communication, and employee recognition programs among staff members.
Private Client Advisor
Chrono24
01.2021 - 04.2022
- Collaborated with internal teams to create customized wealth management solutions for timepiece-buying clients on watches up to $200,000.
- Implemented tax-exempt strategies for timepiece dealers country wide, maximizing profits for their accounts
- Enhanced client satisfaction by addressing concerns promptly and effectively resolving issues.
- Facilitated the transfer of assets between accounts or institutions as requested by clients, ensuring a seamless transition process.
Host, Busser
Seawolf Restaurant
01.2019 - 03.2020
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Answered customer questions about hours, seating, and menu information.
Host, Events Coordinator
The Hoxton
11.2018 - 09.2019
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Special Needs Caregiver
Reach Inc.
08.2017 - 08.2018
- Provided personal care to maintain hygiene and prevent health problems.
- Prepared meals and snacks to provide proper nutrition and hydration.
- Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
Cook, Cashier
Indian Pond Country Club
03.2010 - 05.2013
- Prepared and served various food items in fast-paced pool-house club environment.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Operated cash register to record transactions accurately and efficiently.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelor of Arts - Communications
Emerson College
Boston, MA05-2017
Skills
- Customer service
- Time management
- Event sales
- Menu coordination
- Food safety
- Sanitation and food safety
- Client relationship management
Languages
English
Native or Bilingual
Timeline
Parts Sales
Harley Davidson
08.2023 - Current
Private Client Advisor
Chrono24
01.2021 - 04.2022
Host, Busser
Seawolf Restaurant
01.2019 - 03.2020
Host, Events Coordinator
The Hoxton
11.2018 - 09.2019
Special Needs Caregiver
Reach Inc.
08.2017 - 08.2018
Cook, Cashier
Indian Pond Country Club
03.2010 - 05.2013
Bachelor of Arts - Communications
Emerson College
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