CAROLINA MERCADO
Miami,Fl
Summary
Bilingual individual with demonstrated leadership and strong staff oversight and development skills. Astute Social Services Director offering extensive research, grant writing and communication skills. Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Assistant Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
16
16
years of professional experience
Work History
Assistant Community Manager
Grand Peaks
01.2020 - Current
- Assist the Community Manager to effectively manage the property and to assume the responsibilities of the manager in his/her absence
- Additional responsibilities include but are not limited to:
- To assist in employee training
- Maintain accurate resident records
- Issue appropriate notices as necessary (i.e., late payments, evictions, returned checks, legal notices put out per lease)
- Post all rents, deposits, and fees
- Collect monies from residents, manage and maintain low delinquency for the community
- Prepare and update reports as delegated by Community Manager
- Greet customers, offer refreshments, sell property benefits, request deposit and perform all leasing functions
- Responsible for answering phones and respond to calls and inquiries from customers, residents, and vendors professionally
- Qualify customers per property guidelines and adhere to all Fair Housing/OSHA Laws
- Collect all required new lease paperwork, fees and deposits
- Daily inspection of models, vacant units, and office appearance to ensure readiness
- Be aware of local market trends and conditions
- Update Market Survey monthly
- Complete daily, weekly, monthly leasing and marketing reports as required
- Inspect property, pick up litter, report service needs to manager or maintenance
- Inspect move-outs within 24 hours of the scheduled move-out and vacant apartments as requested by Community Manager
- Complete monthly resident newsletters and update community Facebook page
- Plan, budget, organize, and oversee resident retention functions
- Ensure that all marketing material is updated and accurate including the advertising binder
- Create flyers and other resident function promotional materials for approval
- Monitor and supervise activity in community to including intervening in situations where residents and/or guests are not following rules
- Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to offer residents services, they will utilize
- Be an active member of the site team, working collaboratively with the manager and other site staff to meet property needs and resolve resident problems
- In the absence of community manager, assume/perform the duties of the community manager
- (Review Yieldstar dashboard in manager’s absence)
- Other duties, as assigned.
Tax Specialist
Liberty Tax Service
Seattle, WA
01.2015 - 06.2020
Office Administration
Leasing Agent Longwell Company
01.2017 - 01.2019
- Tenant and Vendor Relations
- Fair Housing Act
- Contract Administration
- Strategic Planning
Apartment Leasing Consultant
Pinnacle Living / GRE
01.2016 - 01.2019
- Managed and maintained a 382 unit renovated apartment complex in a fast-paced, high-pressure industry
- Presented with the challenge of marketing and leasing a renovated unit
- We consistently worked as a team to accomplish our goals
- We planned and hosted multiple residential events
- Completed leasing packages for all rentals and maintained 85%+ occupancy rate; quickly processed denial letters to inform prospective applicants of application rejection
- Assisted in development of marketing plans, Internet and print advertisements, and marketing copy
- Performed administrative duties such as rent collection, communicating with tenants via written correspondence, maintaining property and facilities, and administering lease closings
- Used housing database systems to calculate annual rent totals and recommended rental pricing strategies to maximize profitability and revenue generation
- Addressed, investigated, and resolved tenant complaints and documented action taken; delivered emergency 24-hour on-call services to tenants
- Greeted, pre-qualified, and followed-up with prospective tenants; process and verified eligible tenant applications
- Maintained units to ensure market-readiness, coordinated and led apartment tours, answered questions, and highlighted selling features and property amenities
- Collected and recorded application fees and deposits; accurately documented all financial transactions
- Negotiated vendor contracts for community services such as property maintenance and housekeeping
- Coordinated move-ins and move-outs and communicated with tenants to achieve maximum service satisfaction
- Wrote and submitted work order requests to maintenance department; followed-up on maintenance process with residents
- Daily Duties included:
- Opening the facilities
- Providing customer service
- Marketing (in person and online)
- Vendor relations
- Leasing paperwork and showings running background
- Credit checks
Customer Service, Assistant Expert
Cleaning
Fairbanks, AK
01.2014 - 05.2015
- Completed requests by greeting customers, in person or on the telephone; answering or referring inquiries
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
- Performed special tasks and or projects as assigned by management, while contributing
Supervisor Expert
Cleaning Services
Fairbanks, AK
06.2012 - 08.2014
- Supervised and coordinates activities of workers engaged in janitorial services
- Assigned janitorial work to employees, following material and work requirements
- Conferred with staff to resolve production and personnel problems
- Inspected work performed to ensure conformance to specifications and established standards
- Responsible for re-ordering supplies
Education
Business Specialization - International Business
FIU Florida International University
Miami, Fl10.2013
Bachelor's Degree - Marketing and International Business
Universidad Autonoma De Occidente
Cali, Colombia2013
Skills
- Payment management
- Property tours and inspections
- Daily operations oversight
- Facility repair reporting
- Workplace safety
- Leasing and sales
- Meeting participation
- Administrative support
- Marketing and advertising
- Administrative abilities
- Property Inspections
- Property management
- Client service and support
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Assistant Community Manager
Grand Peaks
01.2020 - Current
Office Administration
Leasing Agent Longwell Company
01.2017 - 01.2019
Apartment Leasing Consultant
Pinnacle Living / GRE
01.2016 - 01.2019
Tax Specialist
Liberty Tax Service
01.2015 - 06.2020
Customer Service, Assistant Expert
Cleaning
01.2014 - 05.2015
Supervisor Expert
Cleaning Services
06.2012 - 08.2014
Business Specialization - International Business
FIU Florida International University
Bachelor's Degree - Marketing and International Business
Universidad Autonoma De Occidente
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