Steve KOUNNOU
Montgomery Village
Summary
Motivated and bilingual professional with a Bachelor’s degree in Public Administration and Social Security. Seeking an entry-level role in administration or public service to leverage strong organizational and multilingual skills while gaining U.S. work experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Residential Counselor
CSAAC
Montgomery Village
01.2025 - Current
- Provide compassionate support to individuals with intellectual and developmental disabilities (IDD) in group home settings.
- Assist clients with daily living activities such as grooming, meal preparation, medication, and mobility.
- Monitor and document behavior, medical needs, and progress using standardized reporting tools.
- Collaborate with interdisciplinary teams (nurses, therapists, supervisors) to ensure individualized care plans are followed.
- Maintain a safe, respectful, and structured living environment that promotes independence and dignity.
- Respond calmly and effectively to crisis situations, following intervention protocols.
Security Officer
Marxmen Protection Services
Rockville
01.2024 - 01.2025
- Conducted routine patrols of commercial properties to ensure safety and deter criminal activity.
- Monitored surveillance systems and performed access control duties for employees and visitors.
- Enforced site-specific security procedures and reported suspicious activities or incidents promptly.
- Prepared daily shift reports, incident logs, and maintained effective communication with dispatch.
- Assisted in emergency response, evacuation procedures, and first aid when necessary.
- Delivered excellent customer service while maintaining a strong security presence.
Executive Assistant
SENEGENDIA
Dakar
01.2022 - 01.2023
- Provided high-level administrative support to the company’s senior executives.
- Scheduled and coordinated meetings, travel plans, and internal events.
- Drafted emails, official letters, and reports on behalf of management.
- Maintained organized filing systems and ensured timely retrieval of important documents.
- Handled confidential information with discretion and professionalism.
- Acted as a liaison between departments and external partners to ensure smooth communication.
Education
Bachelor of Science - Public Administration and Social Security
University of Abomey-Calavi
Benin01.2022
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Data entry & document handling
- Administrative support & scheduling
- Customer service & team communication
- Internet research & reporting
- Multilingual communication
Certification
- CPR & First Aid Certification
- Med-Tech Certification
- Abuse Prevention & Incident Reporting
- Overview of Disabilities (IDD, physical, and developmental)
- Maryland Security Guard Training (12 hours)
- Maryland Security Officer License
- Transit & Maritime Consignment Procedures
- General IT & Internet Research Techniques
Languages
- French, Native
- English, Intermediate (spoken & written)
- Spanish, Basic
Personal Information
Work Permit: Authorized to work in the U.S. (EAD)
Work Type
Full TimeInternshipContract WorkWork Location
On-SiteRemoteHybridTimeline
Residential Counselor
CSAAC
01.2025 - Current
Security Officer
Marxmen Protection Services
01.2024 - 01.2025
Executive Assistant
SENEGENDIA
01.2022 - 01.2023
Bachelor of Science - Public Administration and Social Security
University of Abomey-Calavi
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