Margaret Schroeder
Baraboo,WI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
35
35
years of professional experience
Work History
Store Manager
HANESBRANDS
11.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, accurate records, managed store payroll and financial budget, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback. Evaluated team member job performance.
- Coordinated hiring, training and mentoring new staff members and adequate staffing.
Assistant Manager
HANESBRANDS
05.2018 - 11.2018
Key Holder
HANESBRANDS
12.2016 - 05.2018
Customer Service Representative
DEAN CLINIC
10.2005 - 11.2017
- Provided exceptional customer service to both internal and external stakeholders by responding to patient calls and resolving issues related to insurance, payment, and patient care concerns across nearly 50 clinics within Dean Clinic and Davis Duehr Dean
- Conducted thorough audits on patient accounts to identify errors or discrepancies and ensured timely and accurate verification of insurance payments
- Liaised with insurance providers to verify eligibility and benefits, and verified patient demographics and information to ensure accurate billing and reimbursement
- Proficient in using Epic system and CISCO phones, and provided accurate fee estimates and CPT codes to internal and external customers
- Demonstrated understanding of ICD-9 and HCPC’s codes, and utilized this knowledge to ensure accuracy in billing and coding processes.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Claims Adjuster
Unity Health Insurance
07.1997 - 08.2005
- Processed claims for dental, medical, chiropractic, behavioral health, and hospital services, ensuring accuracy and completeness of all claim information.
- Progressed through various roles, starting as a temporary Claims Assistant and eventually being hired as a Claims Adjuster. Further advanced to Senior Claims Specialist, EDI Claims Specialist, and Benefit Plans Specialist.
- Demonstrated extensive experience and expertise in claims processing, benefit plan administration, and electronic data interchange (EDI).
Receptionist
Sherwood Forest Campground
06.1989 - 05.1997
Lead Therapist
Wisconsin Early Autism
02.1996 - 02.1997
Store Manager
FUNKY FASHIONS
06.1995 - 06.1996
Cosmetic Manager
WALGREENS DRUG STORE
06.1989 - 06.1995
Education
Associates degree -
University of Wisconsin Baraboo/Sauk Co.
Baraboo, WISkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Strategic thinker
- Documentation And Reporting
- Performance Reviews
- Claims Processing
- Advanced oral and written communication skills
- Highly motivated
- Claims Investigation
Reading, solving puzzles, learning new things
I love reading any type of book, I am usually listening to a book in the car and reading at least 2 others at the same time. I love doing jigsaw puzzles as well as brain teasers. I enjoy watching documentaries and listening to talks from experts to learn new things
Timeline
Store Manager
HANESBRANDS
11.2018 - Current
Assistant Manager
HANESBRANDS
05.2018 - 11.2018
Key Holder
HANESBRANDS
12.2016 - 05.2018
Customer Service Representative
DEAN CLINIC
10.2005 - 11.2017
Claims Adjuster
Unity Health Insurance
07.1997 - 08.2005
Lead Therapist
Wisconsin Early Autism
02.1996 - 02.1997
Store Manager
FUNKY FASHIONS
06.1995 - 06.1996
Receptionist
Sherwood Forest Campground
06.1989 - 05.1997
Cosmetic Manager
WALGREENS DRUG STORE
06.1989 - 06.1995
Associates degree -
University of Wisconsin Baraboo/Sauk Co.