Sebastián Otero

Assisted customers in identifying issues and explained solutions to restore service and functionality.

• Used ticketing systems to manage and process support actions and requests.
• Documented support interactions for future reference.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Monitored systems in operation and quickly troubleshot errors.
• Translated complex technical issues into digestible language for non-technical users.
• Researched product and issue resolution tactics to address customer concerns.
• Promoted efficiency among departments with prompt resolution of system issues.
• Responded promptly to incoming sales leads and requests for technical support.
• Identified potential sales and cross-selling opportunities and informed supervisor.
• Responded to customer inquiries and provided assistance over phone and in person.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Took courses on Tesla, SolarEdge and Sunrun monitoring systems and how they work.

• Checked guests' photo identification for validity and age requirements.
• Sold flowers, concentrates and edibles in fast-paced environment.
• Restocked supplies and arranged displays.
• Maintained strict inventory controls for regulatory compliance across dispensary operations.
• Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
• Answered questions about medicinal and recreational uses and effects and qualities of different strains.
• Weighed, prepared and packaged different types of products.
• Managed high volume of cash with 100% accuracy rate.
• Listened to customer needs and desires to identify and recommend optimal products.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Managed efficient cash register operations.

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.