SHAMARDRE WILLIAMS
Virginia Beach,VA
Work Preference
Summary
Seasoned professional offering several years of related experience combined with proven customer service and technical support. Communication and conflict mediation skills. Successful at defusing upset, angry customers with calm and level-headed approaches. Team-oriented, resourceful, and adaptable to changing demands.
Customer care professional with proven track record in delivering exceptional service and resolving complex issues. Strong communication and problem-solving skills, combined with focus on team collaboration and adaptability to changing needs. Known for building strong relationships with clients and achieving results that align with company goals. Adept at utilizing CRM software, handling high-volume inquiries, and maintaining positive customer experience.
Overview
6
6
years of professional experience
Work History
Customer Care Specialist
Everise/CVS
11.2025 - Current
- Network configuration
- Remote support
- Active listening
- Adaptability
- Attention to detail
- Conflict resolution
- Customer relationship management
- Data entry accuracy
Customer Service/Data Entry Clerk
Alorica
05.2024 - 08.2025
- Provided exceptional customer support through various communication channels.
- Assisted customers with product inquiries and service issues effectively.
- Documented customer interactions in the CRM system for future reference.
- Managed escalated cases, ensuring timely and effective resolutions for customers.
- Conducted follow-ups on customer issues to ensure complete resolution satisfaction.
- Managed and maintained accurate data entry into company databases ensuring a 99% accuracy rate in information processing.
- Developed standard operating procedures for data entry processes, enhancing operational efficiency and reducing errors.
- Utilized CRM software to track customer interactions and feedback, leading to improved service delivery and customer retention rates.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly enhancing overall customer satisfaction.
- Utilized Microsoft Excel to analyze customer data trends, providing actionable insights to improve service delivery.
Insurance Agent
Geico
03.2024 - 05.2024
- Demonstrated strong product knowledge to answer customer questions and provide accurate information effectively.
- Managed a high volume of incoming calls and emails consistently meeting or exceeding performance metrics for response time and resolution.
- Assisted clients in navigating policy documentation and claims procedures.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Conducted comprehensive needs assessments for clients to provide tailored insurance solutions.
- Utilized CRM software to track client interactions and streamline communication.
- Collaborated with underwriters to assess risk and determine appropriate coverage levels.
- Achieved a 25% increase in policy renewals through effective follow-up strategies.
Delivery Driver/Dispatcher
Amazon DSP
10.2023 - 02.2024
- Ensured the safe handling and transportation of fragile or perishable items.
- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions.
- Delivered packages and goods to customers in a timely and efficient manner.
Pest Control Technician
Aptive Environmental
06.2023 - 09.2023
- Identified and assessed pest infestations to determine appropriate treatment strategies.
- Executed pest management treatments in residential and commercial properties, ensuring safety and compliance with regulations.
- Utilized industry-standard tools and equipment to apply pesticides effectively while minimizing environmental impact.
- Applied pesticides in accordance with safety regulations and industry best practices to eliminate pests while minimizing environmental impact.
- Maintained accurate records of pest control treatments, inspections, and client interactions to ensure transparency and service quality.
Deputy Sheriff
HAMPTON SHERIFF'S OFFICE
09.2019 - 05.2020
- Arrested individuals suspected of criminal activity and ensured the safe transport to detention facilities.
- Conducted thorough searches of persons, vehicles, buildings, and other property to locate contraband or evidence.
- Enforced local, state, and federal laws to maintain public safety and order.
- Developed and enforced departmental policies and procedures to enhance community policing efforts.
- Prepared detailed reports and documentation for court proceedings and case management.
- Engaged in continuous professional development through training programs to stay updated on law enforcement practices.
Education
Norfolk State University
Norfolk, VAHigh School -
Phoebus High School
Hampton, VA06-2017
Skills
- Customer support
- Troubleshooting
- CRM software
- Data entry
- Customer retention
- Escalation management
- Ticket support system management
- Desktop support
- Network configuration
- Remote support
- Active listening
- Adaptability
- Attention to detail
- Conflict resolution
- Customer relationship management
- Data entry accuracy
- Quality assurance
- Payment processing
- Customer service excellence
- [Product or service] support
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Resolved product issue through consumer testing.
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Customer Care Specialist
Everise/CVS
11.2025 - Current
Customer Service/Data Entry Clerk
Alorica
05.2024 - 08.2025
Insurance Agent
Geico
03.2024 - 05.2024
Delivery Driver/Dispatcher
Amazon DSP
10.2023 - 02.2024
Pest Control Technician
Aptive Environmental
06.2023 - 09.2023
Deputy Sheriff
HAMPTON SHERIFF'S OFFICE
09.2019 - 05.2020
Norfolk State University
High School -
Phoebus High School