Summary
Overview
Work History
Skills
Timeline
Generic

Sherry Mackintosh

IT Manager
Newaygo,MI

Summary

Accomplished IT Manager at LMCU, adept in IT procurement and fostering team collaboration, significantly enhanced operational efficiencies and vendor relations. Spearheaded disaster recovery planning and IT compliance. Demonstrated exceptional problem-solving and communication skills, leading to streamlined processes and improved team performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

IT Manager

LMCU
09.2022 - Current
  • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
  • Collaborated with other departments to help meet IT needs and proper strategies
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
  • Developed business continuity planning, with all departments, to maintain up to date documentation and tested plans, in case of an emergency situation


IT Coordinator

LMCU
10.2008 - Current
  • Managed IT projects to successful completion and ensuring timely delivery
  • Collaborated with vendors to negotiate contracts, resulting in significant cost savings without compromising quality or service levels.
  • Coordinated up-to-date inventory of hardware and software assets
  • Mentored IT Interns, fostering professional growth and development within the IT department.
  • Spearheaded cost-saving initiatives by identifying opportunities for consolidating purchases and leveraging economies of scale.
  • Maintained strong relationships with suppliers through regular performance reviews and feedback sessions, ensuring continuous improvement in service delivery.
  • Reduced procurement costs by negotiating contracts and securing favorable pricing with vendors.
  • Managed vendor relationships to ensure timely delivery of products and services, meeting project deadlines.
  • Mitigated risks associated with supply chain disruption through proactive contingency planning and open communication with vendors.
  • Monitored inventory levels to maintain optimal stock availability, reducing potential delays in project timelines.
  • Managed software license and hardware maintenance renewals proactively ensuring legal compliance while avoiding unnecessary expenses or lapses in service.
  • Developed and strengthened supplier relationships.
  • Built partnerships with vendors to negotiate ideal terms for purchases.
  • Set up and negotiated contracts to obtain favorable pricing and delivery structures.
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies.
  • Scheduled office meetings and client appointments for staff teams.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

ATM Supervisor

LMCU
10.2006 - 08.2011
  • Processed quarterly vault and ATM audits with zero error rate.
  • Implemented preventive maintenance schedules in order to minimize unplanned downtimes while reducing overall repair costs.
  • Conducted regular audits of ATMs to verify accuracy of transactions and adherence to security protocols.
  • Reduced downtime for ATMs by conducting regular system checks and coordinating repairs with technicians.
  • Coordinated training programs for new hires on proper procedures related to ATM servicing, maintenance, and security measures.
  • Established strong relationships with vendors to secure competitive pricing on parts, equipment, and services needed for the upkeep of ATMs.
  • Utilized advanced software tools to monitor machine performance remotely thus allowing better allocation of human resources.
  • Improved ATM operations by implementing efficient scheduling and maintenance procedures.
  • Enhanced security measures around the machines which resulted in fewer fraud cases reported.
  • Maintained compliance with all federal, state, and local regulations pertaining to ATM operations.
  • Optimized cash management processes to ensure adequate funds in each ATM, minimizing cash-out incidents.
  • Streamlined reporting procedures for greater accuracy and timeliness of daily transaction records.
  • Promoted teamwork among technicians leading to faster response times during emergencies.
  • Identified areas for improvement in ATM operations through data analysis and implemented targeted solutions.
  • Enhanced customer satisfaction with prompt issue resolution and professional communication.
  • Oversaw a team of ATM service technicians, providing guidance, support, and performance evaluations.
  • Demonstrated excellent problem-solving skills when addressing complex technical issues resulting in minimized operational disruptions.
  • Managed inventory of ATM parts and supplies, ensuring availability for timely repairs and maintenance tasks.
  • Assisted in the timely implementation of new ATM installations, ensuring smooth integration into existing banking systems.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Complied with established internal controls and policies.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Designed and maintained financial models to identify and measure risks.

Skills

Team Collaboration

Timeline

IT Manager

LMCU
09.2022 - Current

IT Coordinator

LMCU
10.2008 - Current

ATM Supervisor

LMCU
10.2006 - 08.2011

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Sherry MackintoshIT Manager