Nikitha Reddy Chennuru
Summary
Data Analyst with 3 years of experience in customer service and business analytics. Successfully enhanced customer satisfaction by 20% through data-driven insights and optimized service processes by 15%. Proficient in R programming, SQL, AWS, Python, and Tableau for actionable reporting and analysis. Eager to leverage expertise in data analysis to support debt portfolio, pricing, risk assessment, and recovery rate evaluations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Data Analyst
Accenture PVT LTD
01.2021 - 04.2022
- Analyzed and interpreted customer data to identify patterns, trends, and opportunities
- Developed and delivered comprehensive data reports to support business decisions and enhance business practices
- Utilized SQL to efficiently query databases, extract relevant information, and answer business questions
- Conducted root cause analysis on customer complaints, implemented effective solutions, and enhanced customer satisfaction by 20%
- Collected, cleaned, and organized data from various sources to ensure accuracy and quality
- Maintained comprehensive records of customer interactions, streamlining service processes and improving efficiency by 15%
- Conducted regular audits of data processes to ensure data integrity and compliance with company standards
- Delivered exceptional service by addressing concerns and crafting tailored solutions, significantly strengthening customer loyalty
- Presented insights and findings to stakeholders through clear visualizations and reports
- Participated in regular team meetings to discuss data findings and provide recommendations for operational improvements
- Contributed to the creation of user-friendly documentation and guides for data procedures, enhancing team efficiency and knowledge sharing.
Data Analyst Intern
Nanobi Data And Analytics Pvt Ltd
09.2019 - 06.2020
- Extracted, cleaned, and processed large datasets using SQL and Python, ensuring high data quality
- Designed and developed Tableau dashboards and visual reports for stakeholders
- Applied statistical techniques and models in Python to uncover insights and support decision-making
- Conducted data validation and cleansing to ensure dataset accuracy
- Supported data migration projects, ensuring smooth data transition and integrity
- Assisted in developing machine learning models to predict customer behavior and optimize marketing
- Monitored and maintained data pipelines for continuous data flow
- Optimized SQL queries, reducing data processing time by 30%
- Participated in designing and implementing ETL pipelines for data integration
- Developed automation scripts for data processing, reducing manual workload by 40%
- Collaborated with solution architects and tech teams to deliver tailored analytics solutions
- Delivered insights that improved business decision-making by 15%.
Business Analyst Intern
Log9 Materials
03.2018 - 01.2019
- Collected and compiled data from diverse sources, ensuring accuracy and completeness, forming a reliable foundation for analysis
- Streamlined the data entry process, reducing errors by 20% and significantly improving overall efficiency
- Conducted essential data cleaning and validation checks, ensuring high-quality and reliable datasets
- Developed comprehensive datasets utilized by senior analysts for advanced analysis and decision- making
- Assisted in creating visualizations and reports using Excel, enhancing the clarity and presentation of data findings
- Supported the senior analyst team in preparing presentations and reports for client meetings, contributing to clear communication of data insights
- Helped in preparing financial models to project future revenue and expense trends, aiding in budget planning
- Participated in team meetings to discuss project progress and offer input based on data findings and market research
- Conducted market research to gather industry trends and competitor information, providing valuable insights for strategic planning
- Conducted surveys and compiled feedback from stakeholders, contributing to a better understanding of user needs and preferences.
Education
Master’s - business analytics
Mercer University
Bachelor’s - business administration
Acharya Bangalore Business School
Bangalore, KarnatakaSkills
- TECHNICAL SKILLS
- Data Analysis: SQL, R Programming, Microsoft Excel, Data Cleaning, Data Visualization, Data Modeling
- Programming Languages: Python, SQL, R Programming
- Marketing: Digital Marketing, Google Data Analytics
- Finance: Financial Analysis, Equity Research, GST, Tally ERP 9
- Business Intelligence: Data Modeling, Data Pipelines, Dashboards, Google Data Studio, Tableau
- Tools: Tableau, AWS, Microsoft Excel, Google Analytics, R Studio
- Excel Functions
- Python Programming
- Data Analysis
- Data Visualization and Presentations
Websites
Certification
1. Google Data Analytics – Professional certificate
2. Digital Marketing Certificate
3. Google Business Intelligence – Professional Certificate
4. My SQL
Timeline
Data Analyst
Accenture PVT LTD
01.2021 - 04.2022
Data Analyst Intern
Nanobi Data And Analytics Pvt Ltd
09.2019 - 06.2020
Business Analyst Intern
Log9 Materials
03.2018 - 01.2019
Master’s - business analytics
Mercer University
Bachelor’s - business administration
Acharya Bangalore Business School
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