Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Saya Meyer

Mobridge,SD

Summary

Proven leader with a track record of enhancing customer satisfaction and loyalty at Don Mahar's establishments. Expert in customer engagement and business operations, adept at resolving conflicts and improving team performance. Boosted operational efficiency and customer retention through innovative strategies, showcasing exceptional problem-solving and relationship-building skills.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Donnies Diner and Pizzaria

Don Mahar
04.2024 - Current
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.

Relief Postmaster

USPS
12.2023 - Current
  • Facilitated clear communication between staff members, fostering a collaborative work environment to achieve shared goals.
  • Collaborated with other post offices within the region to share resources, knowledge, and expertise for improved service delivery across the board.
  • Consistently met or exceeded USPS performance standards for timely mail processing and delivery by staying focused on daily goals and maintaining a high level of personal accountability within the team.
  • Achieved higher operational efficiency by implementing streamlined sorting and organizing procedures for incoming and outgoing mail.
  • Handled escalated customer complaints calmly and professionally while working towards satisfactory resolutions for all parties involved.
  • Reduced customer wait times with effective queue management and prompt assistance.
  • Improved customer satisfaction by providing efficient and friendly service at the post office counter.

Gold Club

Grand River Casino
12.2023 - 01.2024
  • Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
  • Maximized casino revenue by monitoring player gaming activities and identifying potential high-value players.
  • Increased player loyalty by developing personalized relationships and providing exceptional guest service.
  • Developed marketing plans to boost customer loyalty and enhance customer satisfaction.
  • Showcased expert knowledge of casino offerings, guiding guests towards games and experiences that aligned with their preferences.
  • Enhanced communication between shift changes by providing thorough updates on important player activity or issues requiring attention during handoff periods.
  • Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
  • Provided superior customer service through active listening and empathy, creating strong rapport with guests while addressing their needs effectively.
  • Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
  • Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
  • Organized and coordinated show reservations, guest rooms and meals to provide guests with optimum convenience and comfort.
  • Informed guests of events and promotions by assisting marketing department with updating Facebook, Twitter and Foursquare social media pages.
  • Analyzed player trends and preferences to better tailor offers and incentives that catered to individual tastes.

Education

High School Diploma -

Mobridge High School
Mobridge, SD
05.2014

Skills

  • Customer loyalty
  • Customer Engagement
  • Passion for customer satisfaction
  • Supervisory skills
  • Business operations expertise
  • Customer-Oriented
  • Staff Management
  • Complaint resolution
  • Conflict resolution techniques
  • Staff Scheduling
  • Performance Improvement
  • Regulatory Compliance
  • Customer Service
  • Problem-Solving
  • Reliable and Responsible
  • Collaboration and Teamwork
  • Critical Thinking
  • Team Leadership
  • Relationship Building
  • Calm and Pleasant Demeanor
  • Employee Supervision
  • Work Planning and Prioritization
  • Coaching and Mentoring
  • Quality Assurance
  • Customer Retention
  • Team Leadership Qualities
  • Quality assurance standards
  • Public relations acumen
  • Safety Procedures
  • Environmental awareness
  • Records Management
  • Professional Demeanor

Certification

CPR certified

Timeline

Donnies Diner and Pizzaria

Don Mahar
04.2024 - Current

Relief Postmaster

USPS
12.2023 - Current

Gold Club

Grand River Casino
12.2023 - 01.2024

High School Diploma -

Mobridge High School

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Saya Meyer