Summary
Overview
Work History
Education
Skills
Timeline
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Maria Bascope

Naples,FL

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

Imagen USA
Fort Myers, FL
11.2023 - Current
  • The main goal of this role is to keep everything running smoothly on a day-to-day basis. This means juggling a bunch of administrative tasks that are crucial for the overall efficiency of the team. -
  • In charge of organizing schedules, responding to customer inquiries quickly, and lending a hand with project management to keep things on track.
  • Paying close attention to detail in all your administrative work helps maintain a productive workflow. -
  • Being proactive is key here; you’ll need to take the initiative to ensure daily operations are seamless, and that administrative support is always on point.
  • Communicating effectively with customers to address their needs, and collaborating on various projects to achieve great results.

Safety Coordinator

SNS Freight LLC
Santa Cruz, BO
02.2021 - 09.2023
  • Focus on creating and implementing safety protocols to keep everyone safe.
  • Stay compliant with regulations, and effectively manage risks.
  • Foster a culture that prioritizes safety throughout the organization.

Customer Success Manager

Jump Contact
Santa Cruz, BO
02.2021 - 09.2023
  • This role primarily involves managing all communications, ensuring accuracy and effectiveness, while delivering outstanding customer support to boost client satisfaction.
  • Overseeing daily operations to provide high-quality service, leading teams, and enhancing operational efficiency.
  • Additionally, essential in training staff, facilitating client interactions, and formulating strategic plans to meet organizational goals.

Safety Coordinator

MCI
Santa Cruz, BO
02.2016 - 09.2020
  • Oversee the entry of drivers' load data into the system, and ensure accurate communication of information to drivers.
  • Identify optimal fuel routes for drivers, and monitor compliance with assigned fueling locations.
  • Manage driver documentation, including employment verifications, inspections, and insurance certificates, while maintaining up-to-date records.

Customer Service & Loyalty Representative, Billing

Geeks on Site
Santa Cruz, BO
03.2013 - 03.2015
  • Manage online sales, foster customer loyalty, and provide technical support through Miami-based technicians.
  • Address incoming customer inquiries related to product issues, service inquiries, and general concerns, while maintaining professionalism.
  • Process customer requests, update records, and ensure accurate invoicing while adhering to communication protocols.

Education

High School Diploma -

San Agustin
Santa Cruz, Bolivia
12-2012

Some College (No Degree) - Commercial Engineer

UTEPSA
Santa Cruz, Bolivia

Skills

  • Organizational skills
  • Multitasking Abilities
  • MS office
  • Quality assurance
  • Scheduling
  • Computer skills
  • Invoice processing
  • Safety compliance
  • Data entry
  • Call center experience
  • Customer service
  • Goal-oriented mindset

Timeline

Administrative Assistant

Imagen USA
11.2023 - Current

Safety Coordinator

SNS Freight LLC
02.2021 - 09.2023

Customer Success Manager

Jump Contact
02.2021 - 09.2023

Safety Coordinator

MCI
02.2016 - 09.2020

Customer Service & Loyalty Representative, Billing

Geeks on Site
03.2013 - 03.2015

High School Diploma -

San Agustin

Some College (No Degree) - Commercial Engineer

UTEPSA

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Maria Bascope