Peter Nguyen
Oviedo
Summary
With over 20 years of experience in the automotive industry, I have expertise in professionally managing and evaluating claims for vehicles covered under extended warranty contracts. Throughout my career as a professional technician and as the owner and operator of my own business, I consistently deliver high-quality services to a diverse range of import and domestic vehicles, including economic and high-end models, in fast-paced automotive environments. My commitment to ongoing education and staying up-to-date with the latest technologies allows me to provide the community with exceptional service. Additionally, I possess exceptional customer service skills and have a natural talent for effectively managing client relationships.
Overview
20
20
years of professional experience
Work History
Claims Adjuster
American Auto Shield Llc
03.2024 - 12.2024
- Analyzing submitted claims to verify coverage based on the warranty contract, including checking for eligibility, required documentation, and claim history.
- Conducted detailed investigations to validate claims by reviewing repair orders, vehicle service history, and contacting repair facilities or customers for further information.
- Deciding whether a claim is covered under the warranty policy based on the specific terms and conditions, including identifying any exclusions or limitations.
- Calculating the cost of necessary repairs for covered claims by utilizing flat-rate manuals and collaborating with repair shops.
- Authorizing repairs for covered claims and providing clear communication to customers and dealerships regarding approved or denied claims.
- Identifying potential fraudulent claims by analyzing patterns and inconsistencies in claim submissions.
- Addressing customer inquiries and concerns regarding warranty claims, providing clear explanations regarding coverage and claim status.
- Ensuring adherence to all company policies, warranty guidelines, and legal regulations related to claims handling.
- Maintaining accurate and detailed records of all claims, including investigations, decisions, and communications with stakeholders.
Owner/Operator/Manager/Technician
Best Quality Auto Repair, Inc
02.2005 - 02.2024
- Inspecting vehicle engine and mechanical/electrical components to diagnose issues accurately and in a timely manner
- Inspecting vehicle computer and electronic systems to repair, maintain and upgrade
- Inspecting vehicle body damage to ensure the vehicle is in proper working order
- Conducting routine maintenance work aiming at vehicle functionality and longevity
- Identify the need for, sell and schedule service work
- Parts specialists overseeing part ordering and stocking at an automotive repair shop, warehouse, and businesses
- Management over employee(s) payroll, work orders, and safety
- Explain complex technical problems and propose solutions clearly to customers
- Seek continuous education to ensure up-to-date knowledge of emerging technologies and communicate acquired information to colleagues
- Perform research on particular vehicles and parts before appointments, improving operational efficiency
- Created detailed estimates for customers with 98%+ accuracy throughout employment
- Established a quick customer rapport and managed relationships carefully, securing a high repeat custom rate
- Engine repair/maintenance specialist
- Brakes and Suspension Specialist
- Computer Diagnostics
- Mechanical/Non Computer based Trouble Shooting and Diagnostics
- Heating and Cooling Specialist
- Automatic and Manual Transmission System
- Written and verbal communication
- Teamwork
- Health and Safety
- Customer Service
Education
Associate in Arts - Mechanical Engineering
Seminole State College
Oviedo, FloridaCloud Engineering
LUIT Cloud Program
Palmyra, VA11-2025
Skills
- Understanding of automotive systems and repair procedures to assess the validity of mechanical claims
- Able to understand read and navigate through contracts to adjudicate claims
- Accurately interpret warranty contract terms and conditions to make informed coverage decisions
- Strong analytical skills to gather and evaluate evidence to support claim decisions
- Effective communication with customers, dealerships, and repair facilities to explain claim decisions and address concerns
- Ability to negotiate repair costs with repair shops when necessary
- Ability to inspect vehicles engine and mechanical/electrical components to determine problem and cause
- Ability to inspect vehicle computer and electronic systems to use data to narrow down or find problems
- Ability to inspect vehicle body to determine causes of damages to failed components
- Conducting routine maintenance work
- Parts specialists
- Management over employee payroll
- Explain complex technical problems to customers
- Perform research on vehicles and parts
- Able to create detailed estimates for customers
- Engine repair/maintenance specialist
- Brakes and Suspension Specialist
- Computer Diagnostics
- Mechanical/Non Computer based Trouble Shooting and Diagnostics
- Heating and Cooling Specialist
- Automatic and Manual Transmission System diagnostics
- Written and verbal communication
- Able to collaborate with others
- High awareness in Health and Safety precautions in the work field
www.linkedin.com/in/peter-vt-nguyen
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Claims Adjuster
American Auto Shield Llc
03.2024 - 12.2024
Owner/Operator/Manager/Technician
Best Quality Auto Repair, Inc
02.2005 - 02.2024
Associate in Arts - Mechanical Engineering
Seminole State College
Cloud Engineering
LUIT Cloud Program
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