Susan Annis
Cincinnati,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Owner/Operator
Cleaners R Us!
Cincinnati, OH
02.2009 - Current
- Managed day-to-day business operations.
- More than 30 clients per week
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
Fullfillment Associate
Gardens Alive
Fairfield, OH
10.2021 - 01.2022
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Coordinated efficient shipping and receiving for 10 trucks each day while implementing continuous improvement strategies to optimize team performance
Mail processing
Randstad
Cincinnati, OH
01.2021 - 06.2021
- Distributed mail on foot to proper departments, delivering to approximately 250 per 2 hour shift
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Attached identification materials to packages and envelopes for delivery tracking and sorting.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used automated mail processing equipment to sort and collate mail
Housekeeping
Ivy Woods Care Center
Cincinnati, OH
06.2019 - 02.2020
- End of shift reports completing 150 per month
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and windowsills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
- Adhered to professional house cleaning checklist
Assistant Manager
E and C Enterprises
Oak Hall, VA
06.2012 - 09.2015
- Daily safe and money counts per inventory approximately 250 per week
- Responsible for bank deposits customer refunds checking in and out of trucks stocking of coolers and merchandise running cash registers opening and closing of store
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Achieved recognition for contribution to store success by optimizing sales.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
Waitress/Hostess
Wrights Seafood Restaurant and Bar
Wattsville, VA
04.2012 - 11.2014
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Increased customers by 15% due to publicity and marketing
Greenhouse Worker
Catoctin Mountain Growers
Pocomoke City, MD
01.2008 - 10.2010
- Planted, cultivated and harvested various types of trees, shrubs and plants.
- Unloaded plants and nursery items from delivery trucks.
- Assisted customers with finding requested plants and flowers.
- Rearranged planting beds and flower gardens seasonally.
- Applied mulch to garden beds for protection against weeds and unwanted growth.
- Cultivated soil and added fertilizer, compost and amendments.
- Reduced shrinkage by 5% with new plan to eliminate excess waste.
- Educated employees and members of public on plant biology and health.
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass.
- Pulled orders quickly to maintain demanding productivity goals.
- Communicated with coworkers and management to report challenges.
- Printed labels, packaged boxes and loaded into outbound containers.
Education
Bachelor of Science - Criminal Justice
Strayer University
Washington, DC12.2023
Associate of Arts And Sciences - Healthcare Administration
University of Phoenix-Online
Phoenix, AZ10.2010
High School Diploma - Academic
Chincoteague High School
Chincoteague, VA06.2002
Skills
- Conscientious and Detail-Oriented
- Problem Anticipation and Resolution
- Focus and Follow-Through
- Records Organization and Management
- Executive Leadership
- Inventory Databases
- Shipping and Packaging
- Order and Refund Processing
- Customer Account Management
- Call Documentation
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Believe those who are seeking the truth. Doubt those who find it.
André Gide
Timeline
Fullfillment Associate
Gardens Alive
10.2021 - 01.2022
Mail processing
Randstad
01.2021 - 06.2021
Housekeeping
Ivy Woods Care Center
06.2019 - 02.2020
Assistant Manager
E and C Enterprises
06.2012 - 09.2015
Waitress/Hostess
Wrights Seafood Restaurant and Bar
04.2012 - 11.2014
Owner/Operator
Cleaners R Us!
02.2009 - Current
Greenhouse Worker
Catoctin Mountain Growers
01.2008 - 10.2010
Bachelor of Science - Criminal Justice
Strayer University
Associate of Arts And Sciences - Healthcare Administration
University of Phoenix-Online
High School Diploma - Academic
Chincoteague High School
Similar Profiles
Kimberly McAllisterKimberly McAllister
Office Worker at Model Cleaners Dry CleanersOffice Worker at Model Cleaners Dry Cleaners
Kevenay MurleyKevenay Murley
Front Clerk at Anton’s CleanersFront Clerk at Anton’s Cleaners
John GilliesJohn Gillies
Floor Technician at Integrity Floor CleanersFloor Technician at Integrity Floor Cleaners
Lance GillLance Gill
Machinist at M&SMachinist at M&S
Tyler PollockTyler Pollock
RPA Developer at DMI Inc.RPA Developer at DMI Inc.