Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Moseng

Mountain Home,ID

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ambitious, career-focused job seeker, anxious to obtain an entry-level permit technician position to help launch career while achieving company goals.

Overview

24
24
years of professional experience

Work History

Front Desk Court Clerk

Idaho Supreme Court
Mountain Home, ID
08.2023 - Current
  • Assisted in data entry for all incoming cases into the computer system.
  • Processed payments for fines or fees associated with cases heard in court.
  • Greeted visitors entering the courthouse and provided assistance as needed.
  • Answered phone calls from members of the public regarding inquiries about upcoming hearings or trials.
  • Managed calendar scheduling for courtroom proceedings.
  • Served as liaison between the courts and law enforcement agencies when necessary.
  • Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
  • Acted as court cashier, processing billing and payments for fines, bonds, bail and other court fees, also recording details of payment and reporting missed deadlines or delinquency.
  • Liaised with general public to process document requests and provide customer service by phone or email and in person, keeping records of payments and documents provided.

Driver's License Clerk

Elmore County Sheriff
Mountain Home, ID
08.2020 - 08.2023
  • Verified application data and account information against legal documentation to determine accuracy and integrity to process license application.
  • Evaluated applications and assessment results to determine eligibility and acceptance for driver's licenses and concealed weapon applications.
  • Registered and maintained records for local and new sex offenders in Elmore County.
  • Tracked concealed weapon applications through the entire process to completion.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Supported office clerical functions using word processing and other software, email and office machines.

Customer Service Associate

D&B Supply Inc.
Mountain Home, ID
08.2017 - 06.2022
  • Consulted with customers regarding needs and addressed concerns.
  • Educated customers on special pricing opportunities and company offerings.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Promoted brand and marketing campaigns to create interest with customer.
  • Performed stock processing by filling and stocking floor racks and backstock racks.
  • Facilitated positive guest experiences by promptly locating desired items for customers.
  • Greeted customers to determine wants or needs.

Medical Transcriptionist

St. Luke's Elmore/Health System
Mountain Home, ID
02.2000 - 12.2016
  • Demonstrated strong knowledge of medical terminology and anatomy.
  • Efficient in transcription software and equipment to work from home.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Demonstrated extremely fast and accurate typing abilities.
  • Made corrections when needed to grammar, spelling and syntax.
  • Identified errors in reports which could compromise patient care.
  • Maintained high accuracy rate on daily production of completed reviews.
  • Transferred transcribed materials into electronic health records system.

Education

Associate of Arts - Psychology

University of Phoenix
Tempe, AZ (online)
05.2011

Skills

  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • Establishing and Maintaining Customer Relationships
  • Patient and Empathetic
  • Administrative and Office Support
  • Time Management
  • Proactive Self-Starter
  • Document and Records Management
  • Customer Data Confidentiality

Timeline

Front Desk Court Clerk

Idaho Supreme Court
08.2023 - Current

Driver's License Clerk

Elmore County Sheriff
08.2020 - 08.2023

Customer Service Associate

D&B Supply Inc.
08.2017 - 06.2022

Medical Transcriptionist

St. Luke's Elmore/Health System
02.2000 - 12.2016

Associate of Arts - Psychology

University of Phoenix

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Jennifer Moseng