Melissa Trew
Glassport,PA
Summary
Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.Efficient and precise with a commitment to finishing jobs quickly and accurately.
Overview
15
15
years of professional experience
Work History
Scheduler
AIO/OCLI Vision
02.2022 - Current
- Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Entered daily data in computer systems and documented office activities.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
Member Service Representative
Gateway Health Plan Through Murtech Consulting
03.2021 - 01.2022
- Completed training and work effectively under high-pressure client services environments.
- Currently assisting an average of fifty customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Describing and explaining details about benefits options to inform customers and guide through healthcare decisions.
Loan Support Specialist
FNB Through Keystone Staffing
01.2021 - 02.2021
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Assisted customers with determining if their Stimulus checks were deposited and who to contact for issues regarding this.
- Assisted in completing resets on members online accounts such as passwords and security questions.
Benefits Administrator
Morneau Shepell
02.2018 - 11.2020
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and online chat.
Customer Service Representative
Alorica Inc.
10.2017 - 02.2018
- Answered constant flow of customer calls with up to one hundred calls in queue per minute.
- Resolved customer complaints and addressed emergency requests and needs.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Facilities Management
JLL
12.2014 - 08.2016
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Benefits Specialist
Willis Towers Watson
09.2014 - 12.2014
- Observed strict procedures to maintain data and plan participant confidentiality.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Handled 50 calls per day to address customer inquiries and concerns.
Captioning Agent
Alorica
05.2011 - 06.2014
- Transcribed sensitive documents with complete confidentiality.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
CSR
Bed Bath & Beyond Inc.
06.2009 - 05.2011
- Reviewed and resolved differences between accounting information and cash drawer.
- Processed POS transactions, including checks, cash,,, and credit purchases or refunds.
- Restocked, arranged, and organized merchandise in front lanes to drive product sales.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Education
High School Diploma -
Baldwin Senior High School
Pittsburgh, PA06.2003
Skills
- New employee enrollment
- Benefits explanation
- Documentation and reporting
- Written and oral communication
- Relationship building
- Schedule Coordination
- Data Entry
- Documentation Expertise
- Reminder Calls
- Call Transfers
- Schedules and Milestones
- Patient Scheduling
- Online Systems
- Telephone Management
- Google Drive
Timeline
Scheduler
AIO/OCLI Vision
02.2022 - Current
Member Service Representative
Gateway Health Plan Through Murtech Consulting
03.2021 - 01.2022
Loan Support Specialist
FNB Through Keystone Staffing
01.2021 - 02.2021
Benefits Administrator
Morneau Shepell
02.2018 - 11.2020
Customer Service Representative
Alorica Inc.
10.2017 - 02.2018
Facilities Management
JLL
12.2014 - 08.2016
Benefits Specialist
Willis Towers Watson
09.2014 - 12.2014
Captioning Agent
Alorica
05.2011 - 06.2014
CSR
Bed Bath & Beyond Inc.
06.2009 - 05.2011
High School Diploma -
Baldwin Senior High School
Similar Profiles
Amanda SuarinoAmanda Suarino
Patient Care Coordinator II at Hunting Eye Care (SightMD, OCLI/Spectrum Vision Partners)Patient Care Coordinator II at Hunting Eye Care (SightMD, OCLI/Spectrum Vision Partners)
Joselyn TorresJoselyn Torres
Surgical Coordinator / Scheduler at NY Vision Group / OCLISurgical Coordinator / Scheduler at NY Vision Group / OCLI
PRASHANT KUMAR AMITPRASHANT KUMAR AMIT
Subject Matter Expert & Senior Data Analyst at AIO SystemsSubject Matter Expert & Senior Data Analyst at AIO Systems