Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ROWENA ORRIS

El paso,TX

Summary

  • Talented Baker with a proven track record of success in creating cakes, cookies, and other baked goods. Experienced in recipe development and creating unique, custom-made desserts. Dedicated to delivering quality results and exceeding customer expectations.
  • Skilled Baker with experience in baking and frosting cakes, cupcakes and other pastries. Possesses creative flair and enjoys experimenting with different ingredients and flavors to create unique and delicious baked goods. Demonstrates excellent customer service skills and is comfortable working in a fast-paced environment.
  • Dedicated individual with experience in creating a wide variety of baked goods including breads, pastries, and cakes. Proven track record of following recipes and adhering to stringent food safety standards. Passionate about producing beautiful, delicious baked goods that bring a smile to customer's faces.
  • Focused student with knowledge of food sanitation and safety, customer satisfaction, and telephone etiquette. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals.
  • Hard-working professional with experience in ingredient pairings, plating, food presentation, and nutrition. Frequently praised as adaptable by peers, I can be relied upon to help your team achieve its goals.
  • Highly skilled professional with experience creating a wide variety of delicious desserts and pastries. Demonstrated ability to lead a team of bakers, manage inventory and create new recipes to meet demands. Proven record of consistent quality and customer satisfaction.
  • Proactive professional with 10+ years of work experience and proven knowledge of food preparation, quality control, and catering. Aiming to leverage my abilities to successfully fill the baker role on your team.
  • Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
  • Highly organized and detail-oriented worker, with a drive to exceed expectations. Seeking to leverage skills and knowledge to contribute to team success.

Overview

21
21
years of professional experience

Work History

Home Baker

Rowena's Cup of Sugar
04.2009 - Current
  • Demonstrated superior customer service skills by responding quickly to customer inquiries and complaints
  • Developed recipes for custom cakes and cupcakes, utilizing creativity and knowledge of baking techniques
  • Demonstrated a keen eye for detail when creating decorative elements on cakes and pastries
  • Maintained an organized workspace, ensuring all necessary materials were available for each job
  • Ensured compliance with local laws regarding food preparation and handling practices
  • Created detailed plans to ensure efficient use of ingredients while maintaining high quality standards
  • Kept accurate records of inventory levels and restocked supplies as needed
  • Researched trends in the baking industry in order to stay up-to-date on current best practices
  • Experimented with different flavors to create unique combinations that customers enjoyed
  • Prepared large quantities of baked goods for special events such as weddings or corporate functions
  • Followed strict food safety guidelines while preparing ingredients and assembling desserts
  • Designed packaging solutions for cakes and other desserts that ensured safe delivery to customers
  • Utilized a variety of cake decorating tools such as fondant molds, cutters, airbrush machines, and piping tips
  • Adhered to health department regulations by following proper sanitation procedures in the kitchen area
  • Prepared and baked cakes, cookies, pies, and desserts according to recipes
  • Used fresh ingredients to meet high standards for flavor and quality
  • Maintained high food quality standards in kitchen and upheld health code standards
  • Managed inventory and placed orders for baking supplies
  • Decorated baked goods, such as cakes, and pastries.

Head Baker

Safeway
08.2021 - 11.2023
  • Created daily production schedules to meet customer demand while maintaining quality control standards
  • Developed and implemented a successful training program for new bakers, teaching them the fundamentals of baking and pastry production
  • Coached team members on how best utilize tools such as mixers, ovens or proofing boxes when producing pastries or breads
  • Provided guidance and supervision to junior bakers in order to help them reach their full potential
  • Implemented safety protocols in the kitchen area to prevent accidents or injuries from occurring
  • Ordered necessary supplies from vendors on a regular basis in order to maintain a sufficient stock level
  • Analyzed financial data related to bakery operations in order to identify areas for improvement
  • Maintained accurate records of inventory, supplies, ingredients and finished products
  • Maintained cleanliness in the baking area by following strict sanitation guidelines
  • Monitored product quality on an ongoing basis and made adjustments as needed to improve flavor, texture, appearance or shelf life of products
  • Stocked, prepped, and cleaned bakery to complete daily opening and closing duties
  • Complied with food service and hygiene regulations to maximize health and safety
  • Baked fresh bread and pastries to fulfill customer needs and orders
  • Monitored food storage, rotation, and expiration dates to reduce waste
  • Operated and maintained baking equipment and machinery
  • Managed inventory and placed orders for baking supplies
  • Decorated baked goods, such as cakes, and pastries
  • Observed health and safety regulations and completed proper sanitation processes for safe food handling.

Starbucks Barista / Manager

Safeway
08.2020 - 08.2021
  • Effectively managed day-to-day operations, including cash management and inventory control.
  • Trained baristas to continually improve guest experiences.
  • Responded to customer trends, needs and comments to drive quality experience and enhance future sales.
  • Created daily production schedules to meet customer demand while maintaining quality control
  • Ordered necessary supplies from vendors on a regular basis in order to maintain a sufficient stock level.
  • Observed health and safety regulations and completed proper sanitation processes for safe food handling.
  • Established and enforced barista standards and best practices..
  • Provided superior customer service while managing a fast-paced bar environment..
  • Demonstrated ability to manage staff, delegate tasks, and ensure compliance with company policies.
  • Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
  • Coordinated with vendors to support adequate supply of products.
  • Handled cash and credit card transactions.
  • Demonstrated excellent interpersonal skills when interacting with customers, employees, vendors.
  • Oversaw the scheduling of baristas while ensuring shift coverage during peak hours.
  • Scheduled and received deliveries and verified goods received against paperwork.

Pharmacy Technician

Sharp Rees-Stealy Pharmacy
01.2005 - 09.2008
  • Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner
  • Input patient and prescription information to produce product labels and assist in prescription filling process
  • Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup
  • Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations
  • Maintained patient confidentiality when handling records and sensitive data
  • Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction
  • Performed administrative duties such as filing documents, answering phones, scheduling appointments, and handling customer inquiries
  • Processed insurance claims and payments for medications
  • Ensured accuracy in data entry into pharmacy computer system while verifying all information prior to dispensing medication
  • Processed payments for prescription orders via cashiering responsibilities utilizing POS systems.

Bartender Shift Manager

College Billiards
03.2003 - 09.2005
  • Managed day-to-day operations of the bar including stocking shelves, coolers, fridges and restocking supplies as needed
  • Provided superior customer service while managing a fast-paced bar environment
  • Trained and mentored new team members in proper bar operations
  • Demonstrated ability to manage staff, delegate tasks, and ensure compliance with company policies
  • Effectively managed inventory levels of liquor, beer, wine, glassware, ice
  • Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
  • Completed POS transactions, returning currency, coin, and payment cards to patrons
  • Trained employees on proper alcohol serving techniques in accordance with local laws and regulations
  • Enforced safety protocols such as sanitizing work surfaces regularly throughout each shift.

Education

Pharmacy Technician

Pima Medical Institute
Chula Vista, CA
05.2004

Skills

  • Team Player
  • Commercial production
  • Analytical Skills
  • Conveyor Speed Control
  • Commercial Food Production
  • Problem-Solving
  • Order Taking
  • Recipe creation and conversion
  • Recipe Development
  • Traditional baked goods
  • Multitasking
  • Basic Mathematics
  • Quality Control
  • Kitchen Safety
  • Cake Decorating
  • Allergen awareness
  • Professionalism
  • Supply Ordering
  • Dough Preparation and Baking
  • Icings and fondant
  • Fondant work
  • Temperature Monitoring
  • Cupcake design

References

References available upon request

Timeline

Head Baker

Safeway
08.2021 - 11.2023

Starbucks Barista / Manager

Safeway
08.2020 - 08.2021

Home Baker

Rowena's Cup of Sugar
04.2009 - Current

Pharmacy Technician

Sharp Rees-Stealy Pharmacy
01.2005 - 09.2008

Bartender Shift Manager

College Billiards
03.2003 - 09.2005

Pharmacy Technician

Pima Medical Institute

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ROWENA ORRIS