Summary
Overview
Work History
Education
Skills
Certification
Timeline
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JESSICA HAYNES

Phoenix,AZ

Summary

Skilled Life Coach with 3 years of experience supporting clients in in goal-setting, skill-building and clarity sessions. Versed in communicating effectively and leveraging active listening skills to assess client needs. Personable and direct with focus on guiding clients toward self-reflection and personal development.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Life Guide

Life Guides
09.2021 - Current
  • Certified Life Guide, Life Coach
  • Enhanced client self-awareness by conducting personalized assessments and providing insightful feedback.
  • Empowered clients to achieve personal and professional goals through tailored coaching sessions.
  • Developed customized action plans for clients, resulting in improved decision-making and goal-setting abilities.
  • Facilitated group workshops on topics such as communication, time management, and stress reduction, promoting overall wellbeing.
  • Established strong rapport with clients, fostering trusting and supportive coaching relationships.
  • Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
  • Provided ongoing support to clients as they navigated life transitions or challenges, fostering resilience and adaptability.
  • Organized seminars on various personal development topics that effectively engaged audiences and sparked interest in life coaching services.
  • Continuously updated knowledge in the field of life coaching through professional development opportunities including conferences, trainings, and literature reviews.

Provider/Office Manager

Heartfelt Hearing Center
07.2021 - 01.2024
  • Manager of hearing aid provider office, Provider/ HAD
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Improved patient satisfaction by providing thorough hearing assessments and tailored recommendations.
  • Increased sales of hearing aids by effectively demonstrating product features and benefits to clients.
  • Maintained a high level of customer retention through exceptional follow-up care and ongoing support.
  • Managed inventory, ensuring adequate stock levels and timely reordering of products for seamless service delivery.
  • Conducted comprehensive hearing evaluations, accurately diagnosing hearing loss and recommending appropriate solutions.

Office Administrator (Office and Virtual)

An Oasis of Heading
08.2020 - 04.2021
  • Scheduling for office, Scanning, Answering Calls for Dr, Aftercare documentation, New patient orientation, Onboarding
  • Streamlined office processes by implementing efficient organizational systems and digital tools.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Supported departmental goals with the coordination of inter-departmental meetings and collaborative initiatives.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
  • Enhanced patient satisfaction by efficiently managing intake processes and promptly addressing concerns.
  • Streamlined appointment scheduling for improved patient experience and reduced wait times.
  • Conducted thorough insurance verifications to minimize billing errors and financial complications for patients.

Wellness Consultant

TriVita
01.2020 - 08.2021
  • Consult with a member about health and wellness goals and vitamin choices that fit their health needs
  • Improved client wellness by conducting comprehensive assessments and designing personalized programs.
  • Enhanced client satisfaction through consistent communication, support, and ongoing progress evaluations.
  • Empowered clients to make healthier choices by providing informative workshops on topics such as nutrition, stress management, and physical activity.
  • Collaborated with multidisciplinary teams to create holistic wellness plans addressing clients'' physical, mental, and emotional needs.
  • Built a loyal clientele base through exceptional customer service skills including attentiveness, empathy, and patience.

Education

Bachelor of Science - Nutrition

Purdue University Global
07.2019

Skills

  • Hearing Aid Specialist
  • Health Coaching
  • Life Coaching
  • CUSTOMER SERVICE
  • ORGANIZATIONAL SKILLS
  • EXCEL
  • MICROSOFT OFFICE
  • Help Desk
  • Guest Services
  • Food Safety
  • Medical Records
  • Night Audit
  • EMR Systems
  • Insurance Verification
  • Laboratory Experience
  • Medical Scheduling
  • Microsoft Excel
  • English
  • Data Collection
  • Microsoft Word
  • Front Desk
  • Health and wellness coaching
  • Medical terminology
  • Technical Support
  • Quality Assurance
  • Environmental Awareness
  • Positive Attitude

Certification

Certified Holistic Health and Wellness Coach

Timeline

Life Guide

Life Guides
09.2021 - Current

Provider/Office Manager

Heartfelt Hearing Center
07.2021 - 01.2024

Office Administrator (Office and Virtual)

An Oasis of Heading
08.2020 - 04.2021

Wellness Consultant

TriVita
01.2020 - 08.2021

Bachelor of Science - Nutrition

Purdue University Global

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JESSICA HAYNES