Swathi Rockanla Vishnu

Over 12 years of IT experience, specializing as a Business Analyst and Application Analyst, with extensive expertise in the Healthcare and Financial industries. Strong understanding of the Software Development Life Cycle (SDLC), including proficiency with Rational Unified Process (RUP), Agile, Waterfall, and Scrum methodologies. In-depth understanding of the SDLC, with practical experience in requirements gathering, design, development, testing, and implementation. Skilled in ensuring that projects are executed within scope, on schedule, and in compliance with business goals and technical standards. Led requirements identification and documentation, analyzing department workflows and information flows to capture critical business needs and system requirements. Conducted Gap Analysis, developed CRM solutions, and executed User Acceptance Testing (UAT) to ensure alignment with business objectives and technical specifications. Experienced with ad-hoc query tools, utilizing them to perform data extraction and manipulation for customized reporting and analysis. Familiar with data repositories, ensuring efficient support for data storage, retrieval, and transformation to facilitate accurate reporting and decision-making. Collaborated closely with users, business managers, and development teams to gather, validate, and communicate system requirements effectively. Proficient in authoring and maintaining Business Requirements Documents (BRD), Functional Requirements Documents (FRD), and User Requirement Specifications (URS), ensuring clarity and precision in business documentation. Expertise in documenting and re-engineering business processes to optimize workflows, improve operational efficiency, and align processes with organizational objectives. Managing and maintaining vendor supported EHR software, including handling updates, testing, configuration, and ongoing system maintenance. Collaborating with both internal teams and external stakeholders to communicate and implement EHR software configurations effectively. Specialized in process improvement initiatives within the Financial Services, MMIS, Insurance (Medicaid and Medicare), Banking, and Healthcare domains, delivering increased efficiency and effectiveness. Developed Data Flow Diagrams (DFD) and UML Diagrams, including Use Case, Object, and Sequence Diagrams, to visualize business processes and system interactions. In-depth knowledge of the healthcare regulatory landscape, including HIPAA, ICD, MITA, MMIS, and EDI compliance. Experienced in Smoke Testing, Functional Testing, Regression Testing, System Integration Testing (SIT), and Database Testing, ensuring the accuracy and quality of software releases. Extensive experience in Test Case documentation, Test Plan preparation, and managing UAT processes to ensure business requirements are fully validated prior to implementation. Led User Acceptance Testing (UAT), ensuring that the software meets user expectations and business requirements. Extensive experience working within Agile environments, contributing to cross-functional teams in all aspects of the Agile framework, including backlog management, sprint planning, and iterative delivery. Familiar with Agile ceremonies such as daily stand-ups, sprint reviews, and retrospectives. Hands-on experience in systems software development and system configuration, collaborating with technical teams to implement, test, and optimize system solutions that align with business requirements. Expert in managing Requirements Traceability Matrix (RTM) to track and manage requirements, aligning them with project deliverables and ensuring complete traceability. Strong working knowledge of Microsoft SharePoint, including document management, creating custom workflows, and integrating SharePoint with other enterprise systems to enhance collaboration and data sharing. Strong analytical and problem-solving skills, with a proven track record of leveraging both people and process knowledge to drive informed decision-making and strategic outcomes. Managed version control of all documentation using Rational ClearCase, ensuring consistency and traceability throughout the project lifecycle. Led Joint Application Development (JAD) sessions, conducted stakeholder interviews, and produced comprehensive project status reports, written correspondence, and oral presentations to keep stakeholders informed.

• IIBA
• Level 2- Certification of capability in Business Analyst (CCBA)
• CSM
• PMP