Cherylee Clark
Christoval,TX
Summary
Motivated Facilities Coordinator with 26 years of experience in various positions in facilities and telecom operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Facilities Coordinator
Frontier Communications
01.2022 - Current
- My responsibilities changed in 2022 when I took on the role of Project Management Coordinator, assisting two Project Managers
- My duties included scheduling team calls, updating all project tracking, securing capital and expense funding, creating all project purchase orders, and processing all project invoices
- I have successfully completed three Project Management courses: Project Management Fundamentals, Project Management @ the Speed of 3, and Project Management Applications
- I am currently taking courses to obtain my Texas Real Estate license.
Facilities Coordinator
Frontier Communications
06.2016 - 12.2021
- As a Facilities Coordinator I have worked with internal customers to provide land and buildings services
- This includes processing customer requests and routing technicians
- Providing support to Buildings Technicians in the field
- Onboarding new vendors and processing all Facilities related vendor invoices for Texas
- Processing of all Capital Projects for TX, FL, NC, SC, TN, AL, GA, and MS
- Pulling finance data and distributing to the region for monthly finance review calls
- Pulling performance data and maintaining Technician Scorecard for TX, FL, and NC
- Absence administrator for Texas.
Administrator Office Support
Verizon
06.2001 - 05.2016
- Office Manager for the West Central District Custom Operations
- Duties include but are not limited to the following: Administrative support for one Area Manager and six Local Managers, supervise one Administrative Clerk, subject matter expert on A/P, HR and departmental policies for managers, single point of contact for all customer complaints for the district including contacting customer, routing for resolution, and performing appropriate follow up once resolved, maintain all personnel files, attendance files, disciplinary records, and Union grievances, create PowerPoint presentations, Excel spreadsheets and Word documents as needed, perform all invoicing, review, and submit all expense reports for the district, review all technician timesheets, submit corrections, and approve time
- While in this position I served as the Subject Matter Expert for the West Central District and Southwest Division for absence administration, Net Promoter Score (NPS), and Special Circuit Tracking
- I've participated in the pilot program for the Customer Growth Center and served on the Southwest Division Safety Committee and the CCI Deep Dive Team.
Administrative Clerk
Verizon
06.2000 - 06.2001
- Worked as a Due Date Manager in the DRC
- Duties included: Reviewing service orders for PUC reporting, monitoring DRC queues, reviewing expedite requests and routing appropriately
- Monitoring service order activity for districts and adjusting hours according to availability of personnel
- Preparing various reports using Excel and Word
- Customer trouble resolution.
General Clerk
GTE
10.1999 - 06.2000
- General Clerk in Wholesale Markets
- Job duties included: Processing all incoming orders and supplements, maintaining database of customer orders, entering orders into the EXACT system, answering, and routing calls, filing, distribution of reports and various other tasks to support one supervisor and coordinator.
Records & Reports Clerk/upgraded to General Clerk
GTE
05.1997 - 10.1999
- Clerk for Customer Operations
- Duties included: Creating all documents, forms, and reports for Local Manager
- Investigation and follow-up on customer complaints
- Maintaining work schedules and attendance records for technicians in work group, maintaining office equipment, stocking supply room for technicians, opening and routing mail, monitoring technician workload for Local Manager
- Assisted techs on the frame by moving jumpers, giving shorts, and identifying numbers.
Education
High School Diploma -
Cactus High School
Peoria, AZCertified Associate in Project Management - Information Technology Project Management
Howard College
San Angelo, TX08.2024
Skills
- Detail Oriented
- Documentation and Reporting
- Scheduling and Calendar Management
- Document Control
- Point of Contact
- Special Projects
- Billing and Invoicing
- Spreadsheet Creation and Management
- Office Management
Accomplishments
- Collaborated with team of six in the development of the Customer Growth Center.
- Achieved reduction in work related injuries for the West Central District by serving on the Southwest Division Safety Committee.
- Achieved improvement in CCI as part of the Deep Dive Team.
Awards And Acknowledgments
2003 Verizon Excellence Award finalist – West Central Management Team
Timeline
Facilities Coordinator
Frontier Communications
01.2022 - Current
Facilities Coordinator
Frontier Communications
06.2016 - 12.2021
Administrator Office Support
Verizon
06.2001 - 05.2016
Administrative Clerk
Verizon
06.2000 - 06.2001
General Clerk
GTE
10.1999 - 06.2000
Records & Reports Clerk/upgraded to General Clerk
GTE
05.1997 - 10.1999
High School Diploma -
Cactus High School
Certified Associate in Project Management - Information Technology Project Management
Howard College
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