Kayley Clark
Camby,IN
Summary
I am a customer service and healthcare professional with a strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HHA
Comfort Keepers
Camby, IN
01.2021 - 01.2022
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Increased medication and medical terminology knowledge through research and continuing education.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
- Documented vital statistics and coordinated with health care providers.
HHA
Touch Of Love
Indianapolis, IN
01.2018 - 01.2021
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Increased medication and medical terminology knowledge through research and continuing education.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Documented vital statistics and coordinated with health care providers.
Customer Service Representative
Walmart
Camby, IN
01.2016 - 01.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Communicated with customers regarding backorder availability, future inventory and special orders.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
No Degree - Music Therapy
IUPUI
Indianapolis, INHigh School Diploma -
Decatur Central High School
Indianapolis, IN05.2018
Skills
- Mental Health Support
- Verbal and Written Communication
- Building Customer Trust and Loyalty
- CRM Software
- Customer Account Management
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Order and Refund Processing
- Data Entry and Maintenance
- De-escalation Techniques
- Creative Problem Solving
Certification
- Licensed HHA
Timeline
HHA
Comfort Keepers
01.2021 - 01.2022
HHA
Touch Of Love
01.2018 - 01.2021
Customer Service Representative
Walmart
01.2016 - 01.2018
No Degree - Music Therapy
IUPUI
High School Diploma -
Decatur Central High School