Brandi Freeman
North Las Vegas,NV
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
GOVERNMENT BRANDS HOLDCO INC
09.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Retention II Specialist
Teleperformance USA
09.2021 - 02.2023
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Customer Service Specialist
Volt Workforce Solutions
06.2020 - 08.2021
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Client Services Specialty Representative
Telus International
02.2017 - 05.2020
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Optimized territory coverage by creating strategic sales plans and prioritizing high-potential accounts.
- Demonstrated adaptability by quickly learning new products, technologies, and therapeutic areas as needed.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
Client Service Representative
Laboratory Corp Of America Holdings – Phoenix, AZ
11.2014 - 01.2017
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
Education
Certificate/Diploma - Medical Assistant/ Lad Assistant
Healthstaff Training Institute
Riverside, CA05.2003
GED -
Moreno Valley Community High School
Morongo Valley, CA06.1997
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Complaint Handling
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Client Relations
- Call Center Operations
- Microsoft Outlook
- Dispute Resolution
- Multi-line phone talent
- Account updating
- Order Fulfillment
Timeline
Customer Service Representative
GOVERNMENT BRANDS HOLDCO INC
09.2022 - 02.2023
Retention II Specialist
Teleperformance USA
09.2021 - 02.2023
Customer Service Specialist
Volt Workforce Solutions
06.2020 - 08.2021
Client Services Specialty Representative
Telus International
02.2017 - 05.2020
Client Service Representative
Laboratory Corp Of America Holdings – Phoenix, AZ
11.2014 - 01.2017
Certificate/Diploma - Medical Assistant/ Lad Assistant
Healthstaff Training Institute
GED -
Moreno Valley Community High School
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