Microsoft Office Suite
Liliana Santos
HR/Administration Specialist
Alsip,IL
Summary
Professional in human resources, equipped for impactful contributions. Strong background in employee relations, policy implementation, and recruitment processes. Focused on team collaboration and delivering results. Reliable and adaptable to evolving organizational needs. Skilled in conflict resolution, compliance, and HR systems management.
Overview
6
6
years of professional experience
3
3
Certificates
2
2
Languages
Work History
HR Supervisor
PowerStop, LLC
05.2022 - Current
- Facilitated open communication channels between employees and management, promoting a positive work environment.
- Provided ongoing training opportunities for staff members, fostering professional development and career advancement.
- Supported organizational growth by actively participating in the recruitment and selection of top talent.
- Reduced company's legal risks by ensuring compliance with local, state, and federal labor laws.
- Liaised between 12 business divisions/subdivisions to improve communications.
- Streamlined HR processes for increased efficiency with the use of HRIS systems - Paylocity.
- Supported payroll department functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Processed employee claims involving performance issues and harassment in over 75+ investigations.
- Reduced process gaps while supervising employees to achieve optimal productivity.
HR Generalist
PowerStop, LLC
02.2022 - 05.2022
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Reviewed and screened applicant resumes to identify more than 100+ qualified candidates.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution throughout more than 40+ investigations.
- Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
- Coached managers on effective performance management techniques, fostering a culture of continuous improvement among staff members in more than 20 leadership training sessions.
- Supported payroll department with payroll edits and process improvement initiatives for more timely payroll submissions.
Human Resources Assistant
Dayspring Janitorial Services
11.2020 - 12.2021
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Provided notary services to support company project operations.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Posted positions through approved recruitment channels - Indeed, LinkedIn, Company Careers website.
- Coordinated employee training programs to promote professional development and skill enhancement.
- Recruited and screened +200 qualified potential candidates/employees.
- Prepared and provided support for +45 meetings and presentations for company executives.
- Maintained and scheduled complex calendars for 4 company executives.
- Enhanced onboarding experience for +60 new hires by creating comprehensive orientation materials and training programs.
Education
Associate of Science - Atmospheric Sciences And Meteorology
Triton College
River Grove, IL 20142 - 05.2017
Certification - Green Belt - Production Supervisor
Lean Six Sigma
USMC 03.2013 - 20141
Certification - Promotion Leadership Course
Leadership Course
USMC 03.2009 - 05.2009
Skills
HR policy implementation
Team building & leadership
Recruitment
Onboarding
Health and safety regulations
Software
Google Suite
Paylocity
Timeline
HR Supervisor
PowerStop, LLC
05.2022 - Current
HR Generalist
PowerStop, LLC
02.2022 - 05.2022
Illinois Notary
12-2021
Illinois Mandated Reporter
11-2021
Human Resources Assistant
Dayspring Janitorial Services
11.2020 - 12.2021
VIRTUS - Child Personal Safety
05-2016
Associate of Science - Atmospheric Sciences And Meteorology
Triton College
20142 - 05.2017
Certification - Green Belt - Production Supervisor
Lean Six Sigma
03.2013 - 20141
Certification - Promotion Leadership Course
Leadership Course
03.2009 - 05.2009
Affiliations
Utility-worker's Military Assistance Program (UMAP)
Languages
English
Spanish
Early Career Experience
- Religious Education Coordinator | Our Lady Of The Americas Parish
Chicago, IL - November 2019 - August 2021
- Office Manager |Gas Workers Local 18007
Chicago, IL - August 2016 - July 2020
- Work Study Office Assistant |American Job Center - Chicago
Chicago, IL - December 2014 - August 2016
- Aviation Maintenance Administrator |United States Marine Corps
Camp Pendleton, CA - July 2007 - December 2014