Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Gail Bryan

Rockville,Maryland

Summary

Highly organized Administrative Assistant with over 20 years of experience in providing administrative and clerical support in a high-volume office environment. Exceptionally proficient in managing day to-day scheduling and calendar management duties, with special focus on timely follow–up. Works efficiently with all levels of management and line staff. Customer focused approach with the ability to resolve complex clerical problems efficiently. Looking forward to joining a dynamic team where given the opportunity to play a direct role in the unlimited growth and success of the company.

Overview

25
25
years of professional experience

Work History

Administrative Assistant

S.K.M.B, PA
11.2018 - Current
  • 'Managed over 30 customer calls per day, routing calls, delivering messages to staff and greeting clients and visitors.
  • Schedules client appointments for Accounting teams.
  • Creates and update physical records and digital files to maintain current, accurate, and compliant documentation.
  • Receives and sort incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Sorted, Scan and and distributed client's tax documents.
  • Assist with drafting tax correspondence and other documents.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Administrative Assistant

THE AMERICAN LEGION
09.2004 - 07.2018
  • Served as liaison between Department of Veterans Affairs to ensure proper management of high volume claim veteran files by initiating initial investigation for accuracy of information
  • Generated, analyzed, compiled and formatted data for monthly reports for manager to present to Executives
  • Provided telephone support for busy call center.
  • Developed and maintained alert system for upcoming veteran affairs hearing for staff.
  • Responsible for managing payroll timesheets for 20-member team.
  • Assisted in preparing testimonies in final forms for teams appearances before Congressional.

Legislative Assistant

THE AMERICAN LEGION
06.1999 - 09.2004
  • Managed Legislative Library and general reference files to include historical articles, Veterans Laws and Regulations.
  • Identified, researched and tracked legislative issues relevant to current public issues
  • Created and maintained various management reports and spreadsheets for organization’s Legislative Commission.
  • Assisted with planning 4 success Inaugural Balls attended by President of United States, Members of Congress and top-level DoD personnel.

Education

Some College (No Degree) - Business Administration

Prince George’s Community College
Largo, Maryland

Skills

  • CCH Axcess and ProSystem
  • Microsoft Suite Tools (Word, Excel, Access and PowerPoint, Outlook and Internet Explorer)
  • QuickBooks
  • Data Entry
  • Accounts Receivable and Payables

Accomplishments

  • Voluntary efforts included but not limit to veteran’s outreach conducted by the Department of Veterans’ Affairs, the organization’s annual Memorial Day weekend recruiting campaigns and Veterans Day ceremonies resulting in Top Volunteer Award.
  • Cooperated with Management relationships and resolve billing issues.
  • Recognized by client for exceptional customer service.

Timeline

Administrative Assistant

S.K.M.B, PA
11.2018 - Current

Administrative Assistant

THE AMERICAN LEGION
09.2004 - 07.2018

Legislative Assistant

THE AMERICAN LEGION
06.1999 - 09.2004

Some College (No Degree) - Business Administration

Prince George’s Community College

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Gail Bryan