Haley Holborow
Imperial,MO
Summary
Accomplished professional with more than 10 years of experience in client facing program delivery, employee engagement and providing the best-in-class customer service. Leverage education, background, and experience to develop and execute initiatives.
Overview
15
15
years of professional experience
Work History
Implementation Manager
Personify Health (formerly Virgin Pulse)
2021.09 - Current
- Primarily responsible for new implementations onto the Personify Health wellness platform requiring strong implementation management skills
- Ensure clients are ready to go live by working directly with client contacts and third-party partners as well as the assigned Client Success Manager
- Utilize Personify Health's standard implementation methodology, processes, and tools
- Manages the implementation of new Personify Health customers and serves as an expert on all operational aspects of all Personify Health programs and solutions
- Maintains overall project ownership and drives the coordination of activities and deliverables among all internal Personify Health departments
- Delivers the highest level of client satisfaction to ensure a successful implementation
- Manages the operational and tactical activities of supporting any 3rdparty integrations
- Identify new steps and implement new procedures as part of product updates as necessary
- Responds to and resolves client requests and questions during the implementation process
- Solicits client feedback and works with Product Development to implement enhancements and fixes.
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
- Enhanced client satisfaction by proactively addressing concerns and providing timely updates on progress.
Onsite Wellness Program Manager
Personify Health (formerly Virgin Pulse)
2018.11 - 2021.08
- Managed multiple projects for both client, Edward Jones, and Personify Health that included yearly program design, custom reward structure, monthly reporting, completion of required Personify Health specifications, and special projects requested by client
- Collaborated with Client Success Manager, Client Success Associate, and client team on program design, communications, data, and additional Personify Health services available
- Built and maintained relationships among the Edward Jones benefit team members, outside vendors and Personify Health peers to strengthen knowledge base
- Assisted client with issue resolution for associates and their covered dependents. This required research within the Edward Jones' and Personify Health internal databases to provide resolution back to the client and/or associate
- Created, submitted, and maintained status of Salesforce cases
- Utilized internal Personify Health resources and best practices to provide recommendations to client
- Created communications and resources for Edward Jones' associates and spouses that include custom emails, postcards, monthly newsletters, targeted letters and maintaining their benefits page with current information
- Delivered presentations to all levels within the firm highlighting Personify Health and the features of their wellness program
- Developed the Wellness Champion network consisting of all levels of associates across the firm.
Client Engagement Manager
Cigna
2017.04 - 2018.11
- Developed annual calendar of events that align with the strategic plan including manage appropriate interventions, programming, and challenges that educate and engage customers in healthy behaviors and measurable outcomes
- Developed a robust communication plan to distribute wellness information including goals, activities, and methods of promotion
- Engaged and provided employee communication/health/wellness strategies to clients regarding their purchased services
- Facilitated wellness committee meetings in the organization and assist and coordinate the committee responsibilities
- Researched and secure outside vendors to provide relevant services to employees
- Supported and directed all activity associated with annual on-site screenings (includes planning, budgeting, promotion, and communication)
- Served as primary point of contact for employees and client regarding wellness initiatives offered through Cigna.
Wellness Program Manager
WebMD Ignite (formerly StayWell)
2012.01 - 2017.01
- Promoted to Wellness Manager for the WebMD Ignite client, Bunge North America, Jan 2015. Prior role held as Wellness Coordinator from Jan 2012 - Dec 2014
- Coordinated and implemented company-wide campaigns, screenings, promotions, programs, and events
- Managed annual health fair for more than three hundred employees and twenty community and benefit vendors; communicate expectations to all vendors both verbally and written, coordinate arrival and set up for vendors, supervise the flow, participation and vendor needs during health fair
- Collect surveys from more than three hundred employees to evaluate overall success
- Developed and facilitated educational programs (i.e., courses, workshops, stop by booths and presentations)
- Conducted presentations for groups ranging from ten to more than two hundred employees
- Managed Wellness network which consists of more than 30 Wellness site leaders for more than 50 facilities within the U.S
- Collaborated with onsite HR/Benefit teams and other company departments including communications, office services and facilities around the U.S
- Participated in annual Key Findings and Recommendations meeting with WebMD Ignite team and Bunge team to review key findings and discuss future opportunities for Wellness program
- Worked with legal department to ensure all programs are within Bunge standards
- Assisted with program promotion, including development and/or distribution of promotional materials
- Developed chair massage program and on-site Yoga classes for employees, coordinate schedules, payments, and act as liaison between outside vendors and employees
- Lead wellness breaks for different departments including the senior executive leadership team
- Established ergonomic needs of employees through workstation evaluations and training.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Event Manager
Hooper Holmes Health and Wellness
2009.08 - 2011.12
- Accountable for overall success of wellness screening events from start to completion
- Scheduled wellness screening events with customers
- Served as single point of contact for event questions from sponsors, customers, and examiners
- Worked directly with customers to schedule screening events maintaining sponsor service standards
- Daily communication with sponsors to ensure all screenings are set up accordingly
- Matched the most qualified examiners with wellness screening events
- Clearly communicated expectations to examiners and provided direction where needed.
Education
Bachelor of Science - Health Management, with the emphasis in Health Promotion
Southeast Missouri State University
Cape Girardeau, MOSkills
- Program Management
- Implementation Management
- Employee Engagement
- Corporate Wellness Management
- Public Speaking
- Marketing
- Positive and Approachable
Timeline
Implementation Manager
Personify Health (formerly Virgin Pulse)
2021.09 - Current
Onsite Wellness Program Manager
Personify Health (formerly Virgin Pulse)
2018.11 - 2021.08
Client Engagement Manager
Cigna
2017.04 - 2018.11
Wellness Program Manager
WebMD Ignite (formerly StayWell)
2012.01 - 2017.01
Event Manager
Hooper Holmes Health and Wellness
2009.08 - 2011.12
Bachelor of Science - Health Management, with the emphasis in Health Promotion
Southeast Missouri State University
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