Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Timeline
Generic

Gigi Howell

Vero Beach,FL

Overview

13
13
years of professional experience
1
1
Certification

Work History

Sales Manager

Milliken And Michaels
05.2020 - Current
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Customer Service/Cashier

Dunkin' Donuts
02.2019 - 05.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Customer Service Representative

Teleperformance
11.2017 - 03.2018
  • Inbound call center customer service representative for Humana insurannce company
  • I was responsible for insurance benefit verifications, address updates, pharmacy questions and over-rides if the customer was in need
  • I was also required to be HIPAA certified n was responsible for providing excellent customer service on each call.

Early Out Billing Supervisor

Medical Data Systems
03.2011 - 10.2017
  • As a supervisor with the early out department i was responsible for a staff of 36 representatives, engage with the additional members of management and our clients to discuss performance based issues
  • Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
  • Created detailed reports for management reflecting key financial indicators such as receivables aging analysis, uncollected revenues breakdowns, write-offs statistics, among others contributing valuable insights into the department''s strengths and weaknesses.
  • Ensured compliance with industry regulations by staying up-to-date on relevant changes and adjusting internal procedures accordingly.
  • Facilitated monthly meetings with team members to discuss performance metrics, share best practices, and address any concerns or challenges faced during the billing cycle.
  • Enhanced team productivity by providing ongoing training, guidance, and support to billing staff members.
  • Performed account reconciliations and resolved variances.
  • Developed comprehensive training materials for new hires to ensure a smooth onboarding process and rapid acclimation to company systems and procedures.
  • Increased staff efficiency through regular evaluations, targeted coaching sessions, and tailored performance improvement plans.
  • Collaborated closely with other departments, fostering strong working relationships to expedite resolutions of cross-functional issues impacting revenue collection.
  • Negotiated with customers regarding payment arrangements when necessary, balancing firmness with empathy to maintain positive relationships without sacrificing revenue collection targets.

Education

High school - General Studies

James Madison University
Online
03.2002

Skills

  • Microsoft Word
  • PowerPoint
  • Soarian
  • MS400
  • Paragon
  • Meditech
  • POS sales systems
  • Food Safety Certified

Certification

  • Food Safety, 08/01/19, 08/01/22
  • FDCPA, Present
  • HIPAA, Present

Additional Information

I am a loyal, hardworking individual who will always give 100% of myself to learn and grow with the company i am with.

Personal Information

Willing To Relocate: True

Timeline

Sales Manager

Milliken And Michaels
05.2020 - Current

Customer Service/Cashier

Dunkin' Donuts
02.2019 - 05.2020

Customer Service Representative

Teleperformance
11.2017 - 03.2018

Early Out Billing Supervisor

Medical Data Systems
03.2011 - 10.2017

High school - General Studies

James Madison University
  • Food Safety, 08/01/19, 08/01/22
  • FDCPA, Present
  • HIPAA, Present

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Gigi Howell