Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Victor Guo

Victor Guo

Oakland Gardens,NY

Summary

Proven track record of enhancing passenger satisfaction and loyalty through exceptional customer service and safe driving practices at Uber and Lyft. Leveraged GPS and route planning skills to ensure timely arrivals, increasing efficiency by 20%. Excelled in vehicle maintenance and problem-solving, demonstrating a commitment to safety and quality service. Safety-focused individual possessing outstanding driving record. Proactive, reliable, and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic. Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs. Punctual Driver with unprecedented talents in truck operations, loading, and unloading, and route coordination. Experience in operating and driving various trucks to transport goods and materials. Committed to ensuring delivery within specified timeframes. Seasoned Driver with safe driving record and positive attitude. Highly effective and skilled at determining best routes. Transportation professional dedicated to delivering packages on time and in perfect condition. Offering excellent interpersonal and time management skills. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

2
2
years of professional experience

Work History

Driver

Uber And Lyft
04.2023 - Current
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Arrived on time to customer appointments.
  • Increased customer loyalty with excellent communication skills and a professional demeanor.
  • Ensured timely arrivals for clients by utilizing GPS technology and knowledge of local traffic patterns.
  • Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
  • Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
  • Developed strong relationships with repeat clientele through consistent quality service.
  • Adhered to all state regulations regarding licensing, insurance, and maintenance requirements for taxi drivers.
  • Maintained log of daily trips to keep accurate records of fares and destinations.
  • Improved passenger satisfaction by providing friendly and efficient service during taxi rides.
  • Increased job efficiency through effective time management skills that allowed for prompt pick-ups even during peak hours.
  • Handled challenging situations calmly, resolving disputes professionally and effectively.
  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
  • Provided accurate fare quotes and collected payments efficiently, ensuring smooth transactions for customers.
  • Assisted passengers with loading and unloading luggage, demonstrating excellent customer service skills.
  • Optimized fuel efficiency by carefully planning routes in advance and maintaining proper vehicle maintenance schedules.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Demonstrated adaptability to changing circumstances such as weather conditions or unexpected route changes due to construction work.
  • Collaborated with other taxi drivers to share information about road closures or areas with heavy traffic congestion.
  • Managed teams of drivers, shift schedules and reservation calendars.
  • Utilized downtime between fares productively by reviewing maps or researching potential shortcuts in order to improve overall route knowledge.
  • Streamlined dispatch communications by using an organized system for logging call information and updating statuses promptly.
  • Operated party vehicles, buses and town cars.
  • Stayed up-to-date on local events and attractions to provide knowledgeable recommendations for tourists or new residents.
  • Hired new drivers, maintained performance and managed customer service.
  • Fostered positive relationships with hotel staff members which led to an increase in referrals, thereby improving overall business opportunities.
  • Accepted payments and provided receipts for fares to keep accurate records of transactions.
  • Followed road rules to protect passengers and prevent accidents.
  • Helped passengers with questions or area information such as points of interest and entertainment options.
  • Offered above-and-beyond service to every rider to encourage repeat business.
  • Handled upkeep for taxi, added fuels, cleaned exterior, and sprayed out interior.
  • Managed preventive maintenance on vehicle to maintain optimal condition.
  • Frequented high-volume areas such as airports and bars to pick up spontaneous fares.
  • Controlled operation of taximeter to accurately track distances and fares.
  • Obtained fares from passengers, issued change and secured cash from theft.
  • Communicated frequently with dispatch to obtain new pickup information and share delays or other important details.
  • Used mobile application to connect with customers, track distances and report locations.

Chef

Eatry 19
10.2022 - 03.2023
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
  • Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
  • Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
  • Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
  • Collaborated with staff members to create meals for large banquets.
  • Cooked memorable dishes that brought new customers into establishment.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
  • Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
  • Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
  • Developed innovative recipes, attracting new clientele and increasing overall sales.
  • Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
  • Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment.
  • Modernized work processes to reduce guest wait times and boost daily output.
  • Achieved cost reduction targets by negotiating with suppliers for better pricing on key ingredients.
  • Introduced unique fusion cuisine concepts that garnered widespread praise from both customers and food critics alike.
  • Received numerous accolades from critics for creative dish presentations, elevating the restaurant''s reputation within the industry.
  • Coordinated with team members to prepare orders on time.
  • Disciplined and dedicated to meeting high-quality standards.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Evaluated food products to verify freshness and quality.
  • Monitored food production to verify quality and consistency.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Set up and broke down kitchen for service.
  • Assisted with menu development and planning.
  • Utilized culinary techniques to create visually appealing dishes.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Participated in food tastings and taste tests.
  • Implemented food cost and waste reduction initiatives to save money.
  • Modified recipes to accommodate dietary restrictions and allergies.
  • Developed new recipes and flavor combinations to enhance customer dining experience.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Developed close relationships with suppliers to source best ingredients.
  • Implemented successful cross-marketing strategies such as food and wine pairings.

Education

High School Diploma -

Canute High School
Canute, OK
05.2016

Skills

  • Time Management
  • Valid Driver's License
  • Customer Service
  • Clean Driving Record
  • Safe Driving Practices
  • Problem-Solving
  • City and non-city driving
  • GPS and route planning
  • Traffic laws knowledge
  • Safety Protocols
  • Defensive Driving
  • Safety Management
  • Route Planning
  • Driving in Adverse Conditions
  • Vehicle inspections
  • Traffic Law Observation
  • Transportation
  • Vehicle Maintenance
  • Commercial driving

Languages

Chinese (Mandarin)
Full Professional

Timeline

Driver

Uber And Lyft
04.2023 - Current

Chef

Eatry 19
10.2022 - 03.2023

High School Diploma -

Canute High School

Similar Profiles

CREATE PROFILE
Victor Guo