Julie Turner

Responded to telephone, email and in-person inquiries fro customers, and other parties.

General office duties to include filing and scanning of required document into JMS system including invoicing, inventory updating, external mail outs, reception and typing.

Processing accounts payable functions including processing of invoices, statements and weekly check runs.

Assisting inside sales team, shipping /receiving department.

Create and maintain customer vendor files.

Effectively communicate with other administration personnel and other branches.

Process customer credit card payments and completed bank deposits as required.

Communicated with the credit department on payment receipts and statuses as needed.

Processed all receiving that came in daily.

• Greeted callers, provided information, transferred calls and took messages as necessary
• Answered telephones and directed calls to appropriate staff
• Received and route messages and documents, such as laboratory results, to appropriate staff
• Operated telephones, switchboard, intercoms, two-way radios, and public address systems
• Informed them of telephone calls, using paging and interoffice communication equipment
• Monitored alarm systems to ensure that secure conditions were maintained
• Monitored emergency and code alarms, make emergency announcements and route emergency called to appropriate location
• Performed various data entry and word processing tasks, such as updating phone directories, typing and proofreading documents and creating schedules

• Worked with coworkers to complete tasks
• Responded quickly to meet customer needs and resolve problems regarding vehicle issues
• Participated in ongoing training to enhance own job skills and knowledge
• Provided product information and resolved concerns to assist customers
• Defined problems, collected data, established facts and validated conclusions
• Met deadlines while maintaining high-quality deliverables
• Adhered to quality and service standards to support operational goals
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
• Provided efficient and courteous service to customers at all times
• Answered multi-line telephone system/switchboard

• Conferred with customers by telephone to provide product or service information regarding titling and registration of vehicle
• Made appropriate account corrections to resolve customer problems
• Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
• Provided product information and resolved concerns to assist customers with any registration issues
• Answered multi-line telephone system/switchboard
• Handled Collections of past due car payments

• Received, record and bank cash, checks and vouchers
• Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes
• Reconciled and noted and reported discrepancies found in records
• Operated10-key calculators, typewriters and copy machines to perform calculations and produced documents
• Performed general office duties, such as filing, answering telephones and handling routine correspondence
• Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts and sending cash, checks and other forms of payment to banks
• Took in payments from debtors and posted payments
• Collections of past due accounts
• Answered multi-line telephone system and switchboard