Joelma Guerra
Newark,NJ
Summary
Responsible and dedicated person with 8 years of experience in team management.
Knowledge of areas of New Jersey and New York, most of the time without needing assistance;
Used to moments of tension and calm enough to resolve occasional problems or unexpected problems;
Motivated to take on new challenges and form a responsible and dynamic team, aiming to execute quality work;
Extremely perfectionist and responsible with details of work execution. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.
Overview
8
8
years of professional experience
Work History
Supervisor of Operations
Three Sisters Cleaning
02.2016 - Current
Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.
- Communicated customer complaints, requests and feedback to company management for swift resolution
- Loaded truck and properly secured items to prevent damage for over 2,370 deliveries and 4,320 packages delivered
- Managed customer service issues with professionalism and promoted Amazon
- Safely loaded and unloaded 1,000's pounds of Items / packages without incident
- Contacted customers if there was a problem with their delivery
- Recorded each delivery using (Rabbit) Tool
- Updated dispatchers frequently to convey changes such as route issues or delays potentially impacting delivery schedules
- Fostered positive working relationships with customers by responding to questions and concerns
- Secured items in trucks to avoid damage and theft to parcels during delivery
- Kept delivery truck neat and clean
- Drove company truck for local deliveries
- Reported any issues found with delivery truck to lead shift lead
- Navigated several miles every daily in van to deliver packages to customers
- Interpreted maps and followed written and verbal directions
- Operated vehicle safely in highly congested areas with no traffic violations
- Reported any suspected mechanical issues quickly to dispatch
- Completed and submitted logs and paperwork every day to maintain records
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Skills
Coach Safety, Quality and Productivity to ensure objectives are met through following standardized work
Optimize throughput in accordance with budgets and cost objectives
Be the first responder as secondary support
Through Process Confirmation, verify that the line is running safely, smoothly, and producing quality SUV's
Communication and Recognition
Create a conducive work environment for the team(s) to complete their assigned responsibilities / tasks
Basic administration of supervisory responsibilities and documents
Work independently with limited supervision
Capable of assigning work to unionized hourly workforce and holding employees accountable for following processes pertaining to daily work assignments in terms of safety, quality, and throughput
Work any shift, as well as rotating shifts and weekends
Logistics knowledge
Safe driver training
Map reading and navigation skills
Knowledge of state roads and highways
Equipment monitoring
English basic, Fluent in Spanish and Maternal language PORTUGUESE
Clean MVR
Adept at recordkeeping
Materials transport
Dry vans
Safety and compliance
Safe driver in adverse conditions
GPS and route planning
Vehicle inspections
Customer-oriented
Organized
Safety-conscious
Timeline
Supervisor of Operations
Three Sisters Cleaning
02.2016 - Current
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