Levonte Gilyard
Ruther Glenn,VA
Summary
Proven to excel in high-pressure environments, I leveraged strong communication and fast typing skills at the United States Marine Corps to enhance team efficiency and data accuracy. By implementing innovative quality control procedures, I significantly improved operational standards, showcasing my commitment to precision and teamwork.
Overview
5
5
years of professional experience
Work History
Computer Data Entry Operator
United States Marine Corps
03.2019 - 09.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Resolved conflicts between field units, ensuring smooth operation and team cohesion.
- Implemented regular system checks to maintain high operational standards, ensuring reliability of dispatch equipment.
Dispatcher
United States Marine Corps
03.2019 - 09.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Resolved conflicts between field units, ensuring smooth operation and team cohesion.
- Implemented regular system checks to maintain high operational standards, ensuring reliability of dispatch equipment.
Education
Massaponax High School
Fredericksburg, VASkills
- Strong Communication Skills
- Fast Typing Speed
- Numeric Data Entry
- Document Scanning
- Quality Control Procedures
- Data Entry
- Technical Support
- Performance Improvement
- Error Detection
- Accuracy and Precision
- Log Book Maintenance
- Microsoft Excel
- Microsoft Office
- Attention to Detail
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
- Problem-solving abilities
Timeline
Computer Data Entry Operator
United States Marine Corps
03.2019 - 09.2023
Dispatcher
United States Marine Corps
03.2019 - 09.2023
Massaponax High School