Caan Nguyen

Building and maintaining relationship for $1+ billion credit unions for expansion.

Oversee consumer, real estate, indirect, and collection departments.

• Oversee Consumer, HELOC, and Student Loan
• Assist in building efficiency for the Digital Lending Team
• Help build lending training and member engagement for the branches

• Oversee Consumer Lending Team
• Oversee the lending and member engagement training with the seven branches

• Oversee Consumer Lending Team, Real Estate Team, and Member Relations Team
  
• Oversee the lending training, member engagement, and developing the sales culture for the 23 branches since 2015
• Part of the Strategic Planning, Executive, and ALCO team

• Expand Indirect to 11 states

• Significant increased in indirect funding, year over year (2011-2018)

• Completed 5 different mergers since my tenure at the credit union

  
  

• Oversee budget and planning for all 3 departments

• Oversee a talented team of 18

• Oversee and motivate a team of 11 loan officers and processors as well as the Assistant Lending Manager in the Consumer Lending Department
  
• Oversees the Indirect program and creates new ideas to generate more business
  
• Provide rates increase or decrease recommendation to ALCO
  
• Assists and has developed written Loan Policy and Procedures for Consumer Loans
  
• Develops and maintains relationships with Balance, dealerships, and other vendors
  
• Streamline more efficient ways for Lending staff to decision loans quicker
  
• Assisted and created Rate Matrix and Product Configuration with the core system.
  
• Heavily involved in the last 2 mergers
  

• Supervised a team of 10 loan officers and processors in the Consumer Lending Department
  
• Worked with underwriting teams, resolving concerns and questions; assessed internal reviews for acceptability; provided support and mentoring to loan processors and loan officers
  
• Managed the lending staff to identify, recommend, and seek alternative loan requirements, funding and/or loan-structuring solutions
  
• Educated the lending staff to provide detailed recommendations on risk options and assessment for particular loans
  
• Reviewed, examined, and underwrote loans to ensure soundness, business value and compliance with guideline standards