Cabrarrah Lawton

• Assisting customers with their furniture needs, and offering suggestions on what would suit them best, based on their requirements and preferences.
• Addressing issues when a customer is dissatisfied, and preserving the company's reputation.
• Trained new sales support staff on internal processes and customer service best practices.
• Collaborated with sales support, product delivery, and customer service departments to manage service delivery and build client retention.
• Provided leadership and guidance to sales support team members in order to achieve desired results.
• Partnered with technical staff and sales support team to identify appropriate solutions for complex issues and persuasively communicated technical features to customers.
• Provided consultative sales support to customers regarding their business needs.
• Established exemplary skills in verbal and written communication and active listening through working closely with customers and sales support staff.
• Implemented new technologies that improved efficiency of the sales support function.

Part time

• Calculating the day's bank deposit, verifying that the task list was properly completed, and keeping track of all the tools we utilized.
• Store opening and closing procedures.
• Assisted customers with product selection and inquiries.
• Organized merchandise displays to enhance store appearance.
• Operated point-of-sale systems efficiently for transactions.
• Maintained cleanliness and orderliness of sales floor areas.
• Collaborated with team members to improve service quality.
• Provided customer service to ensure satisfaction.
• Received shipments, signed off on packages and documented incoming items in computer system.
• Supervised a team of sales associates on daily tasks and operations.
• Processed payments and returned receipts, cash, coin and cards to customers.
• Performed cashier duties when needed during peak times or shortages in personnel.
• Maintained neatness and cleanliness throughout the store environment.
• Provided leadership and direction to motivate department associates.

Part time/ Sessional

• Utilized diverse strategies to address customer dissatisfaction and resolve issues.
• Cultivated strong problem-solving abilities to enhance service quality.
• Managed cash register operations with accuracy and efficiency.
• Handled cash, credit, and gift card payments securely and responsibly.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Accepted cash and credit card payments, issued receipts and provided change.

Summer Internship

• Developed engaging activities to promote social skills and emotional well-being.
• Collaborated with staff to create a safe and supportive environment.
• Supervised daily activities for children at summer camp.
• Prepared materials and supplies for various camp programs.
• Guided children during field trips and outdoor adventures.
• Maintained a safe and inclusive environment for all children.
• Assisted in the planning of special events such as picnics, talent shows, carnivals.
• Inspected facilities regularly to identify any potential hazards or areas of concern.
• Maintained records of camper attendance and behavior reports.