Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
10
10
years of professional experience
Work History
Claims Specialist (GS 11-01)
Social Security Administration
06.2020 - Current
Conduct inquires and or interview to obtain, clarify and verify information about individual applicants’ initial and continuing eligibility for programs administered but SSA
Review and adjudicate claims and other complex determinations for benefits under Title II, VXI and or VXIII of the Social Security Act.
Followed up with customers on unresolved issues.
Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
Family and Consumer Science Teacher
Harford County Public School System
09.2018 - 01.2020
Encouraged active learning by creating lessons and projects to engage problem-solving and creative abilities.
Communicated effectively with community, families and students to promote academic achievement and accomplish curriculum mission.
Employed variety of teaching strategies and instructional techniques to meet different aptitudes and interests of students.
Helped students prepare for careers by advising on academic and vocational choices.
Worked with fellow teachers and school administrators to optimize department offerings.
Planned and revised courses to incorporate changing information on family and consumer science topics.
HUD Asset Manager
Capital Funding Group, LLC
04.2018 - 06.2018
Give great attention to detail by analyzing, participates in, and performs a variety of technical processes, including bid document preparation, bid phase consultation and coordination, bid evaluation, award of contracts, change order processing, and consultation monitoring and close outs
Establishes and maintains policy reporting systems to monitor performance standards and to ensure that written and electronic records are maintained
Oversees inspections of ongoing projects to ensure adherence to building codes, quality standards, and compliance of specifications, ensures integrity of approved projects in all phases of project development and implementation
Monitors projects in progress, ensuring that project objectives are being met and that contractors’ work product is consistent with contract terms, taking appropriate and prompt action in the event of deficiencies; reviews change orders to ensure accuracy and appropriateness of request
Review and authorize claims for the Department of HUD.
Conducted due diligence checks on investment opportunities and determined rates of return and risks to clients.
Kept detailed track of asset maintenance and potential future costs to accurately portray data and advise clients.
Negotiated and resolved more than 30 complex real estate transactions, securing highest asset claim and liquidity.
Loan and File Operations Specialist
Eastern Savings Bank, fsb
04.2015 - 04.2018
Analyze and complete reports for multiple online sources to minimize technical such as Encompass
Perform in-depth quality assurance checks within 24-48 hours of onboarding
Set meetings with upper management, attorneys and notary republic for document signing.
Motivated and trained employees to maximize team productivity.
Tracked and analyzed reports to determine needed improvements.
Devised and implemented processes and procedures to streamline operations.
Supported creation of detailed, technical financial models to value potential acquisition targets.
Research & Claims Adjustment Specialist
Bank of America
11.2013 - 04.2015
Conduct comprehensive inquires and investigate daily incoming research and adjustment inquires and resolve differences on applicants
Ensure all cases are resolved within compliance of industry and bank regulations.
Verified insurance claims and determined fair amount for settlement.
Documented all investigation activity and presented reports to management.
Determined liability outlined in coverage and assessed documentation from multiple sources to understand damages incurred.
Education
Bachelor Degree in Family and Consumer Science -
Morgan State University
Baltimore, MD
05.2018
Master of Science - Human Resources Management
Capella University
Minneapolis, MN
06.2024
Skills
The National Society of Leadership and Success candidate
Program Expert/Contracting Officer's Technical Rep at Social Security Administration, SSAProgram Expert/Contracting Officer's Technical Rep at Social Security Administration, SSA