Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Cacestris Watkins

Customer Care Advocate
Greensboro,NC

Summary

I bring with me a wide base knowledge of Customer service, computer and people skills. Personable and dedicated Customer Service Representative with extensive experience in a variety of industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented. I believe that Hard work, and Learning, is the key to growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cusomter Care Advocate

Metlife
Omaha, NE
11.2019 - Current
  • Utilizing all applications to submit claims fo employees and employers. Educating Employees/Employers with the process
  • Responsibilities Email/Fax Documents, Corresponding w/Doctors and Managers
  • Assigned to a Dedicated Team
  • Assisting other departments.
  • Developed positive relationships with customers through friendly conversations.

Front Desk Assistant

Econo Lodge Hotel & Super 8 Hotel
Greensboro, NC
07.2018 - 10.2019
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
  • Verified customer credit to establish payment method for accommodations.
  • Updated room availability status for front office system and property management software system.
  • Computed bills, collected payments and made change for guests.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Customer Service Re

Sykes WFH
Colorado Springs, CO
07.2017 - 04.2019
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Tracked orders and communicated order status updates to customers as needed.
  • Inbound calls for Xbox gaming system
  • Responsible for Multiple Chats for assisting customers
  • Assisting customers w/ purchases and refunds on account
  • Trouble shooting Tech issues with game system
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.

Education

Administrative Assistance Certificate - Administrative Assistance

1 Staff Training & Development
Omaha, NE
09-2006

High School Diploma -

NorthWest High School, Omaha, NE US
Omaha, NE
05-1991

Skills

  • Dispute Resolution
  • Active Learning
  • Data Entry
  • Database Research
  • Payment Processing
  • Email Correspondence
  • Appointment Scheduling
  • Documentation and Reporting
  • CRM Software
  • 30 Years of customer Service skills
  • computer software such as Microsoft Gold Mine, Catalyst, Quick Books,Vonage etc
  • 20 years of Data Entry and Key Entry skills
  • Administrative Assistant Skills
  • excellent interpersonal skills

Certification

  • Administrative Assistance Certificate

Languages

English
Full Professional

Affiliations

3 months volunteering with Fred Crawford's Hot Dog Concession Stand Greensboro, NC in 2018 . I had the chance to work with children of all ages. Assisted with food and snacks for the athletes during the games and after park work as well.

Timeline

Cusomter Care Advocate

Metlife
11.2019 - Current

Front Desk Assistant

Econo Lodge Hotel & Super 8 Hotel
07.2018 - 10.2019

Customer Service Re

Sykes WFH
07.2017 - 04.2019

Administrative Assistance Certificate - Administrative Assistance

1 Staff Training & Development

High School Diploma -

NorthWest High School, Omaha, NE US

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Cacestris WatkinsCustomer Care Advocate