Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AccountManager
Cachanta Cobbs-Pressley

Cachanta Cobbs-Pressley

Las Vegas,NV

Summary

Energetic Department Manager dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated c expertise, including competitive offerings, pricing and market positioning.

Overview

20
20
years of professional experience

Work History

Department Manager

Three Turnberry Place
08.2007 - Current
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management from other Departments to ensure residents get the best possible service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Ordering and paying Department bills and merchandise.
  • Handling residents and guest checking in and checking outs transactions
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.

Customer Service Representative

Media Resource Exchange
11.2003 - 03.2007
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

No Degree - Business Administration And Management

Modern Technology School
North Hollywood, CA
08.2001

Associate of Science - Dietetic Assistance

Valley Community College
Valley Glen,Ca
05.1998

GED -

Independent Study High School
Van Nuys, CA
06.1995

Skills

  • Departmental Activities
  • Data Accuracy
  • Managing Operations and Efficiency
  • Brand Targeting
  • Managing Cash Register
  • Safety and Security
  • Supervisor
  • Rules and Regulations
  • Verbal and Written Communication
  • Scheduling
  • Directing Team Members
  • Policy and Procedure Adherence
  • Accounts Payable and Accounts Receivable
  • Billing and Payment Processing
  • Vendor Relationship Management
  • Scheduling and Coordinating
  • Training and Development

Accomplishments

  • Supervised team of 20 staff members.
  • Awarded employee of the quarter for 2009
  • Awarded employee of the year for 2009-2010

Timeline

Department Manager

Three Turnberry Place
08.2007 - Current

Customer Service Representative

Media Resource Exchange
11.2003 - 03.2007

No Degree - Business Administration And Management

Modern Technology School

Associate of Science - Dietetic Assistance

Valley Community College

GED -

Independent Study High School

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Cachanta Cobbs-Pressley