Cache Jones
Byron,GA
Summary
Dependable and organized professional with over 8 years of retail and customer service experience as well as 1 year of experience supporting clients of Medicaid programs. Strong history of managing a high-volume workload while meeting hard deadlines in a fast-paced environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures.
Overview
14
14
years of professional experience
Work History
Merchandising Service Associate
Lowes Home Improvment
Macon
01.2023 - Current
- Greeted customers and assessed their needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.
- Reviews, completes, and enters completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned merchandise reset, service, and maintenance tasks
- Ensures all reset displays are safe and in working order and repaired/replaced as needed
- Move or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment (e.g., lifts, order pickers) per reset and/or project instructions and processes
- Identifies damaged products, removes them from the shelves, delivers them to Return to Manufacturer (RTM) area, and signs off on the products as defective
- Verifies buyback items and ensures they are pulled, prepped, and ready for shipping
- Identifies damaged or missing signage, displays, and collateral and orders replacements in accordance with merchandising standards and planogram details
- Updates/validates wayfinding and product location signage as well as digital maintenance of this information throughout the store
- Confirms that product pricing information is visible and clear and resolves/replaces any missing pricing labels
- Ensures cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales
- Works with store leadership to stage clearance and damaged merchandise for quick sale
- Sorts products in bins, drawers and boxes to ensure that they are in the proper location
Sales Associate
Bath & Body Works
Centerville, GA
10.2022 - 01.2023
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
Contact Center Agent
PSECU
Harrisburg, PA
01.2022 - 03.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer requests for products, services and company information.
- Resolved concerns with products or services to help with retention and drive sales.
- Responsible for member service contacts and inquires pertaining to Digital Banking skill sets including inbound and outbound, email/chat, relay calls and written correspondence.
- Researching member issues through appropriate financial transactions, account maintenance, member education and or cross selling appropriate services.
- Follow proper security policies and procedures in authenticating members through all communication channels.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided feedback from customers on how company could improve its products or services.
Service Coordinator
Agewell New York
Harrisburg, PA
07.2020 - 12.2021
- Designed individualized service plans that took into account clients' goals and preferences.
- Organized clinical documentation, treatment plans, and referrals.
- Coordinated program referrals for community-based resources.
- Worked with senior case managers to coordinate services for members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided direct personal care and administrative services to clients.
- Creating and sending, and verifying authorizations for member services, including DME supplies, Personal Care Aide services, Home Delivered Meals, and transportation.
- maintain strict confidentiality; adhere to all HIPPA guidelines/regulations.
Lead Sales Associate
Bath & Body Works
Harrisburg, PA
09.2019 - 07.2020
- Provided exceptional services and pleasant shopping experiences to retail customers
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Built customer loyalty and retention by delivering excellent shopping experiences
- Managed efficient cash register operations
- Processed accurate credit, debit, check and cash sales transactions for more than 30 customer orders per day
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- Led sales team to exceed quarterly sales goals.
Assistant Store Manager
Dollar General
PA
11.2012 - 08.2019
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
- Established, enforced and updated policies to keep business agile and responsive to changing market conditions
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels
- Partnered with Store Manager to develop and implement merchandising plans to guarantee profitability on weekly basis
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results
- Mentored team on effective upselling and cross-selling techniques
- Promoted and supported strong relationships with local community organizations in surrounding area.
Sales Associate
BontonCamp
PA
09.2012 - 11.2012
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Sold various products by explaining unique features and educating customers on proper application
- Stayed up to date on store promotions, payment policies and security practices
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Educated customers on product and service offerings
- Helped customers sign up for loyalty programs and submitted completed paperwork
- Recommended merchandise to customers based on needs and preferences.
Clerk Cashier
Hersheypark Entertainment & Resorts
PA
06.2010 - 09.2010
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment
- Followed recipes and customer request details to prepare high-quality, delicious meals
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor
- Emphasized fast, friendly customer service
- Greeted all customers
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products
- Packaged and stored food products appropriately to ensure proper handling and preservation.
Education
High School Diploma -
Harrisburg High School
05-2012
Some College (No Degree) - Biology
Harrisburg Area Community College
Harrisburg, PASkills
- Decision Making
- Team Collaboration
- Professional Communication
- Multitasking and Prioritization
- Dependable and Consistent
- Sound Judgment
- Analytical and Critical Thinking
- Efficient data tracking
- Analytical Thinking
- Active Listening
- Written and verbal communication
- Proficient in Microsoft Excel and Microsoft Office
- Responsible
- Compassionate
- Customer service
- Flexible & Adaptable
- Empathetic and Patient
- Needs Assessment
- Interpersonal Communication
Accomplishments
- Service Award Star
- Recognized for safety
- Recognized for getting the job done
Timeline
Merchandising Service Associate
Lowes Home Improvment
01.2023 - Current
Sales Associate
Bath & Body Works
10.2022 - 01.2023
Contact Center Agent
PSECU
01.2022 - 03.2022
Service Coordinator
Agewell New York
07.2020 - 12.2021
Lead Sales Associate
Bath & Body Works
09.2019 - 07.2020
Assistant Store Manager
Dollar General
11.2012 - 08.2019
Sales Associate
BontonCamp
09.2012 - 11.2012
Clerk Cashier
Hersheypark Entertainment & Resorts
06.2010 - 09.2010
High School Diploma -
Harrisburg High School
Some College (No Degree) - Biology
Harrisburg Area Community College
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