Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cache Thompson

Baltimore,MD

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience

Work History

Medical Representative

University of Maryland Hospital
11.2023 - 11.2024
  • Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
  • Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
  • Assisted physicians with patient education efforts, providing resources and support as needed.
  • Leveraged strong communication skills to present complex medical information in an easily digestible manner for diverse audiences.
  • Managed and processed medical requests, submitting invoices, and answer phones.

Utilization Review Specialist

VL Medical Billing and Coding LLC.
05.2022 - 10.2024
  • Managed a high volume of cases efficiently by prioritizing tasks and maintaining strict deadlines for completion of reviews.
  • Maintained regulatory compliance by staying updated on industry standards and guidelines, implementing changes when necessary.
  • Enhanced patient care by conducting thorough utilization reviews and ensuring adherence to treatment plans.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and organizational policies regarding privacy and data security.

Intake Coordinator

Exodus Behavioral Heath and Wellness LLC.
01.2020 - 12.2022
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Completed intake assessment forms and filed clients' charts.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Answered phone calls and provided new clients with required paperwork to initiate service.

Customer Service Representative

Maryland Health Connection
02.2019 - 01.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

High School Diploma -

Lake Clifton High School
Baltimore, MD
05.2024

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Dependable and Responsible

Timeline

Medical Representative

University of Maryland Hospital
11.2023 - 11.2024

Utilization Review Specialist

VL Medical Billing and Coding LLC.
05.2022 - 10.2024

Intake Coordinator

Exodus Behavioral Heath and Wellness LLC.
01.2020 - 12.2022

Customer Service Representative

Maryland Health Connection
02.2019 - 01.2020

High School Diploma -

Lake Clifton High School

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