Summary
Overview
Work History
Skills
Timeline
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CACHEL C. GRIFFIN

Summary

Accomplished and creative executive professional, possessing multifaceted experience and a proven ability to revitalize organizations; Well-versed in coordinating schedules, managing correspondence, and organizing supplies to meet expected demands; Energetic team player with articulate and upbeat communication style.

Overview

8
8
years of professional experience

Work History

Customer Support Agent

Support Service Group
10.2021 - 01.2023
  • Have knowledge of the sports industry
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Answered average of 110 emails and chats per day, addressing customer inquiries, solving problems and providing product information.
  • Provided online demonstrations to educate customers on product features and online help resources.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Handled inbound customer chat conversations using Salesforce to communicate with users via email and chat.

Customer Success Specialist (Promoted to Premier)

Wells Fargo
01.2017 - 10.2021
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintain excellent problem solving, data analysis, investigative skills and working knowledge of Excel.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns via phone and email.
  • Cross-trained existing employees to maximize team agility and performance.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Administrative Assistant

Kathryn Lippert, Attorney At Law
04.2011 - 08.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy prior to input.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Scanned documents and saved in database to keep records of essential organizational information.

Skills

  • Customer Service
  • Technical Communication Skills
  • Quality Assurance Evaluation
  • Client Relations Skills
  • Training Junior Team Members
  • Past Due Account Management
  • Issue Escalation
  • Policy and Procedure Adherence
  • Customer Relationship Management (CRM) Software
  • Quality Control Standards
  • Web Portals
  • Train Employees
  • Online Communication

Timeline

Customer Support Agent

Support Service Group
10.2021 - 01.2023

Customer Success Specialist (Promoted to Premier)

Wells Fargo
01.2017 - 10.2021

Administrative Assistant

Kathryn Lippert, Attorney At Law
04.2011 - 08.2013

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CACHEL C. GRIFFIN