Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic

Caciana Vertus

orlando,fl

Summary

Knowledgeable about providing exceptional customer service and support in healthcare settings. Strong communication and problem-solving skills with compassionate and patient-focused approach. Ready to use and develop organizational, interpersonal, and administrative skills in role.

Overview

5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work history

Patient service representative

Excelsior Health & Rehab LLC
09.2021 - Current
  • Bilingual Creole and English
  • Customer Service
  • Medical Charting
  • Prepared necessary paperwork for admissions or discharges during shifts at the hospital's front desk.
  • Provided support during emergency situations requiring quick thinking and calmness under pressure.
  • Liaised between doctors and patients, facilitating effective communication.
  • Scheduled appointments for patients with practising physicians and specialists.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.

Medical Receptionist

Cross Rehab Center
08.2020 - 03.2021
  • Greet Patients as they arrive.
  • Answer phone calls and emails from clients.
  • Maintain calendars for the office and your coworkers
  • File important documents and keep them well organized.
  • Perform any other clerical duties necessary to keep the office running.
  • Managed correspondence between doctors and other office personnel
  • Verify Insurance Eligibility and Health coverage of the patient, confirm all referrals are current and up to date.
  • Collect copays and payments for bills prior to the patient be seen.

Education

High School diploma -

Maynard Evans high School
Orlando, FL
01.2016 - 01.2017

Certificate - HOME HEALTH AID

TOUZE HEALTH INSTITUTE
Miramar, Florida
02.2025 - 04.2025

Skills

  • Customer service
  • Multitasking
  • Claims processing experience
  • Insurance verification expertise
  • Office Administration
  • Teamwork
  • Medical coding basics
  • Outpatient procedures awareness
  • Medical billing knowledge
  • Telephone system operation
  • Healthcare ethics awareness

Certification

  • HOSPITALITY & TOURISM MANAGEMENT
  • MEDICATION TECHNICIAN

Languages

English
Fluent
French
Upper intermediate
Haitian Creole
Native

Timeline

Certificate - HOME HEALTH AID

TOUZE HEALTH INSTITUTE
02.2025 - 04.2025

Patient service representative

Excelsior Health & Rehab LLC
09.2021 - Current

Medical Receptionist

Cross Rehab Center
08.2020 - 03.2021

High School diploma -

Maynard Evans high School
01.2016 - 01.2017

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Caciana Vertus