CaCiya Holder
Indianapolis,IN
Summary
Well-qualified customer service representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals, and timely completion of tasks. Skilled in coordinating documentation and issue resolution.
Overview
9
9
years of professional experience
Work History
Social Service Designee
Evergreen Crossing
Indianapolis, IN
10.2021 - Current
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Assisted clients with accessing community resources and support services.
- Developed individualized service plans in collaboration with clients and case managers.
Inbound Problem Solver
Amazon
08.2017 - 02.2022
- Completed in-depth research for numerous technical issues and helped establish procedures to prevent repetitive problems.
- Logged unsellable products requiring donation or destruction due to damage or other issues.
- Reduce errors by 95% daily which improved shipping output
- Resolved issues in a timely manner
Education
High School Diploma -
High School Diploma -
Ben Davis High School
Indianapolis, IN06-1998
Skills
- Multi-Line Telephone Skills
- Written and verbal communication
- Organization and Efficiency
- Customer Service-Oriented
Timeline
Social Service Designee
Evergreen Crossing
10.2021 - Current
Inbound Problem Solver
Amazon
08.2017 - 02.2022
High School Diploma -
High School Diploma -
Ben Davis High School