Cacy Payne

Successful at developing and improving training programs for employees at all levels. Excellent communicator, planner and conflict manager with advanced understanding of training needs for business partners and clinical customers.

• Relievant/ Boston Scientific, Professional Education Training Manager, 09/2023, present
• Partner with all business partners such as sales, marketing and reimbursement to:
• Successfully launch new product/ i.e. Generation 3 Intracept Instrumentation
• Execute and support physician training programs
• Deliver educational content to address needs by clinical customers and field sales partners
• Represent the Professional Education team at society events, providing clinical information to physician and medical staff attendees
• Provide clinical case support for treaters and field sales partners, to help enhance skillsets and ultimately promote best patient outcomes
• Partner with platoon sales managers to provide best resources and strengthen knowledge and application of both clinician customers and field sales partners
• Vapotherm, Key Accounts/Sales, 2019, 09/2023
• Managed Vapotherm Access Remote Patient Monitoring platform and account representatives across 10 territories spanning the western half of the United States, with focus on multiple sites of service (office based practice and HOPD), 2022
• Partnered with marketing team to optimize campaigns and collateral, in effort to expedite the sales process
• Subject matter expert for high level C-Suite meetings with large IDNs/ health systems
• Executed customer business reviews to drive expansion
• Educated team and customers on applicable CPT codes/reimbursement to enhance physician practices’ understanding of treatment opportunities and appropriate billing
• Promoted to hybrid position/pilot role representing all company platforms in major territory market with focus on large health systems (i.e. Banner Health, Honor Health, Dignity Health, Abrazo Health), 2022
• Managed West Texas and New Mexico territory as an Executive Account Manager, 2019
• Grew territory capital sales by 12% vs previous year
• Grew territory disposable volume by 20% vs previous year
• Grew disposable volume in large health system account by 24% vs previous year
• Relievant Medsystems, Inc., Med Ed /Prof Ed, 2019, 2021
• Clinical Education and Development Specialist, Relievant Medsystems, 2019-2021
• Partnered to plan and execute sales training programs: home study, boot camp, internship and residency
• Served as clinical publication expert, teaching company-wide sales force clinical content and assessing competencies
• Served as clinical procedure expert, proctoring field sales nation-wide to:
• Enhance case support application
• Promote successful procedure outcomes
• Grow territory case volume in respective markets
• Developed procedure support guidelines, as a resource to prepare field sales representatives to lead cadaver table exercises during physician training courses
• Served as prof ed liaison for faculty and sales force
• Served as lead for National Physician Training Programs
• Planned and successfully executed national and regional Physician Training Programs, resulting in capability to train > 35 physicians per month in start-up company
• Revised physician training curriculam and training deck content, partnering with marketing, sales, reimbursement, clinical and quality departments to improve educational application of the presentation
• Medtronic, Sales, 2012, 2018
• Field Sales Trainer, 2017-2018, Medtronic Advanced Energy
• Grew territory sales revenue: $500k to $1.5m, 2016-2018, Medtronic Advanced Energy
• Rolex Award Winner @ 131% to plan, 2016, Medtronic Advanced Energy
• National Rookie of the Year Sales Award Winner, 2013-2014, Medtronic Interventional
• National President’s Club Sales Award Winner, 2013-2014, Medtronic Interventional
• Pyramid of Excellence Sales Award Winner 2013-2014, Medtronic Interventional
• Sanofi-Aventis, Sales, 2002, 2012
• Named to Institutional National Leadership Panel, 2011
• Controlled competitive intrusion by holding competitor (Effient) to less than 2% market share, two years post launch, 2010
• Prevented competitive product formulary addition (Arixtra), as well as therapeutic interchanges to product competitor (Arixtra), 2003 and 2009
• Area Sales Representative of the Year, 2004
• Ring Winner, 2004, with sales goal attainment of 103%
• Ranked number one in the region and number three in the nation, Advanced Therapeutics division, 2002, with 145.7% sales goal attainment
• Novartis, Sales, 1998, 2002
• Increased sales product volume change, Geigy division, by 137% within a two-year period
• Improved overall weighted sales-performance regional ranking, moving from number 54 to number 1 during a calendar year, by improving weighted performance index from 84.54 to 123.88, 1998-99
• 1999 Most Valuable Player award winner, Geigy sales force, as the top incentive earner in the district