Divine Tumpu

• Improved customer satisfaction by providing timely and effective resolutions to their concerns.
• Enhanced client retention rates through building strong rapport and addressing issues promptly.
• Streamlined communication channels for a more efficient customer support experience.
• Delivered exceptional service by resolving customer inquiries in a professional and empathetic manner.
• Assisted customers with navigating company website and using online tools, resulting in higher levels of self-service success.
• Developed relationships with key clients, ensuring loyalty and repeat business.
• Identified, monitored and resolved potential problematic customer issues.
• Communicated with customer to understand needs and concerns.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Enhanced cabin cleanliness by thoroughly vacuuming, dusting, and sanitizing all surfaces.
• Maintained a safe and hygienic environment for passengers by diligently disinfecting high-touch areas.
• Reduced risk of illness transmission with proper disposal of waste materials, including biohazardous items.
• Contributed to on-time departures by efficiently completing cleaning tasks within tight timeframes.
• Ensured passenger satisfaction through detailed attention to seat pockets, tray tables, and overhead compartments.
• Supported airline reputation for excellence by delivering consistently spotless cabins in preparation for boarding.
• Demonstrated adaptability by quickly adjusting to changing work schedules due to unpredictable flight delays or cancellations.

-Assisted the shipping department with documentation for outbound shipments.

-Compiled, created and distributed the forecasting data reports to key stakeholders- monthly.

-Assisted with managing customer engine and parts orders from receipt of PO to invoice.

-Coordinated the whole goods inventory. transportation and warehousing to meet customer needs.