CHARITY DONNELLY
Plano,TX
Summary
Human Resources Executive with 10 years of experience in corporate environments. Strong background in hiring, training and dismissal processes. Strong organizational, analytical and interpersonal skills to connect effectively with various levels of employees.
Overview
26
26
years of professional experience
Work History
Director of Human Resources
PEAK LLC
03.2021 - Current
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
- Developed comprehensive employee training programs, resulting in a more skilled workforce.
Regional Operations Manager
Jefferson Healthcare
06.2018 - 03.2021
- Performance-driven, knowledgeable, and detail-oriented professional excels at performance management, market research, cost management, completing multiple tasks simultaneously and following through to achieve project goals
- Adept at dealing with people in a fast-paced setting and resolving customer issues
- Served as liaison for internal and external customers, providing a single consistent interface and regional operations resource
- Coordinated efforts for cross-functional resources, dealers, and regional partners to add value to new business initiatives and drive additional revenues with new and existing accounts
- Track KPIs, metrics, ROI, and analyze performance gaps, taking proactive/corrective action as necessary to achieve targets and working with doctor to achieve center goals
- Responsible for meeting service delivery dates, key milestones, and performance of integrated equipment
- Developed operating budgets to ensure profitability of the region while improving customer satisfaction
- Visited approximately 15 locations weekly to ensure each location as fully functional and operating effectively.
- Created reports and established processes to assist with loss prevention and budget maintenance.
Regional Manager
CC Dental
06.2015 - 06.2018
- Successfully lead, trained, developed, and mentored a team
- Train staff on all billing, AR, and insurance verifications
- Established and maintained strong business relationships with partners, market sales teams, and internal operational teams on a market and regional level to ensure optimal results
- Oversaw the day-to-day execution of program field activities through effective management of field team members
- Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting
- Handled human resource concerns and established plans to handle issues consistently and efficiently.
- Minimized turnover through effective training and employee engagement programs.
Office Manager
Hampden Dental
08.2010 - 05.2015
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Updated details in company database by keying in customer contacts and delivery dates.
- Managed office inventory and placed new supply orders.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Planned for system conversions and office moves.
Director of Operations
Good Samaritan Counseling Center
11.1998 - 04.2010
Education
Master's - Business Administration
University of Denver
Denver, CO05.2015
Bachelor’s - Business Administration
University of Alaska
Anchorage, AK01.2000
Skills
- Benefits administration
- Compliance management
- HR analytics
- Human resources administration
- Performance evaluation
- Talent acquisition
- Organizational development
- Payroll management
Contact
Aurora, CO 80013
Timeline
Director of Human Resources
PEAK LLC
03.2021 - Current
Regional Operations Manager
Jefferson Healthcare
06.2018 - 03.2021
Regional Manager
CC Dental
06.2015 - 06.2018
Office Manager
Hampden Dental
08.2010 - 05.2015
Director of Operations
Good Samaritan Counseling Center
11.1998 - 04.2010
Bachelor’s - Business Administration
University of Alaska
Master's - Business Administration
University of Denver
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