Cadarious Hughes
Dallas,TX
Summary
Experienced customer service professional with a track record of effectively addressing and resolving customer issues. Emphasis on team collaboration and achieving positive outcomes. Recognized for reliability, adaptability, excellent communication, and problem-solving skills. Proficient in handling customer interactions promptly, utilizing communication and empathy to build strong relationships and maintain high customer satisfaction levels while fostering loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Spectrum
01.2022 - 03.2025
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions.
- Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.
- Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.
- Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed approximately on
Customer Service Representative
BRIDENT DENTAL
03.2019 - 01.2022
- Effectively communicate with patients who need to complete dental treatment or have questions regarding dental needs and scheduling their appointments.
- Handle high volume of calls regarding Denti-Cal, Medicaid and other insurances.
- Effectively navigate systems to lookup existing patients' information in our dental systems
- Aggressive outbound calls efforts and follow ups on patients with incomplete care including any missed or cancelled appointments.
- Foster a strong, professional, and positive communication with all peers and customers including dental office team members being supported.
- Outbound P.O.E.T candidates should surpass quality assurance, productivity, and dependability expectations.
- Follow best practices and adherence to pre-approved procedures in escalating patient concerns.
- Educate new and existing customers of any available plans, products, and services.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
STORE MANAGER
Bestway Rental, Inc
11.2016 - 12.2018
- Excellent communication and customer service skills
- Must possess an enthusiastic desire to succeed
- Problem solving skills/organizational and leadership skills
- Ability to perform and work in a fast pace environment
- Ability to successfully manage and lead the store's credit collection
- Exhibits a strong sense of purpose in maintaining customer accounts
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
LINE ATTENDANT & MACHINE OPERATOR
Delta Plastics
06.2015 - 11.2016
- Experience in working 12 hour shifts when needed
- Supervise screen changers
- Keep track of silo measurements
- Complete daily production reports
- Maintain and monitor quality
- Assist in keeping the plant clean
- Perform minor maintenance
- Machine operator
- Enhanced communication between shifts by maintaining accurate records of completed work and reporting any issues or concerns to supervisors.
- Ensured timely completion of projects by effectively prioritizing tasks and managing time efficiently.
- Trained new hires on proper procedures, safety protocols, and equipment operation, ensuring a smooth transition into the role.
Education
BBA - Marketing Management
Philander Smith College
Little Rock, AR04-2020
Skills
- Experienced in handling customer calls both inbound and outbound
- Skilled in managing customer inquiries and support
- 8 years in high-volume call centers
- Efficiently manages over 200 inbound calls per shift
- Extensive experience in customer support
- Proficient in Microsoft Office Suite
- Proficiency in safeguarding sensitive information
- Accurate data entry
- Strategic evaluation skills
- Responsive communication
- Client relations
Certification
- CPR Certification through American Red Cross in July 2023.
- Rail Operator Certification
- Private Security License
Timeline
Customer Service Representative
Spectrum
01.2022 - 03.2025
Customer Service Representative
BRIDENT DENTAL
03.2019 - 01.2022
STORE MANAGER
Bestway Rental, Inc
11.2016 - 12.2018
LINE ATTENDANT & MACHINE OPERATOR
Delta Plastics
06.2015 - 11.2016
BBA - Marketing Management
Philander Smith College
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