Cadarius Williams
Dallas-Fort Worth Metroplex
Summary
Detail-oriented Technical Operations Professional with over 5 years of experience across hardware systems, software troubleshooting, and high-performance computing (HPC). Proven track record in diagnosing complex server issues, managing digital workflows in the dental SaaS industry, and providing remote technical engineering support. Committed to operational excellence and bridging the gap between technical execution and client success.
Overview
8
8
years of professional experience
Work History
Milling Software Technician
Dandy
Carrollton
06.2025 - Current
- Manage and optimize digital milling workflows within a high-growth dental technology environment.
- Ensure precision in technical production metrics to support digital
- dental lab operations.
- Bridge technical operations and client success by maintaining software integrity and production uptime.
- Maintain CNC high precision machinery.
Hardware & Systems Technician (NVIDIA)
SMS Infocomm
Grapevine
01.2024 - 02.2025
- Diagnosed and resolved complex hardware and system-level issues across hundreds of NVIDIA High-Performance Computing (HPC) servers.
- Performed detailed technical analysis to identify root causes of system failures, ensuring rapid return-to-service.
- Managed sensitive technical data and documentation to track hardware lifecycles and repair outcomes.
Technical Support Engineer
Texas A&M University-Texarkana
Remote
05.2020 - 06.2022
- Provided high-level technical assistance and engineering support to a diverse user base via remote channels.
- Resolved hardware and software inquiries efficiently, maintaining high satisfaction ratings and minimal downtime.
- Applied technical analysis to streamline support protocols and improve internal engineering management.
Technical Support & POS Specialist
Brookshire's Food & Pharmacy
Atlanta
12.2017 - 08.2019
- Maintained and troubleshot Point-of-Sale (POS) systems and price check stations to ensure uninterrupted business operations.
- Collaborated with store teams to resolve hardware failures and software glitches in a fast-paced retail environment.
- Delivered consistent technical support and teamwork to meet regional operational standards.
Education
Software Engineering, Technical Fields
Texas A&M University-Texarkana
Skills
- NVIDIA HPC Server Diagnostics
- Hardware Troubleshooting
- System Maintenance
- Milling Software Management
- SaaS Workflows
- POS System Maintenance
- Remote Engineering Support
- Technical Analysis
- Data Management
- Engineering Management
- Team Collaboration
- Client Success
- Technical Operations
- NVIDIA HPC Diagnostic Tools
- Digital Milling Software
- Enterprise POS Systems
- Root Cause Analysis (RCA)
- Technical Data Management
- High-Performance Computing
- Dental SaaS
- Academic Tech Support
- Retail Systems
Technical Skills Toolkit
NVIDIA HPC Diagnostic Tools, Digital Milling Software, Enterprise POS Systems, Root Cause Analysis (RCA), Technical Data Management, Remote Engineering Support, High-Performance Computing, Dental SaaS, Academic Tech Support, Retail Systems
Core Competencies
NVIDIA HPC Server Diagnostics, Hardware Troubleshooting, System Maintenance, Milling Software Management, SaaS Workflows, POS System Maintenance, Remote Engineering Support, Technical Analysis, Data Management, Engineering Management, Team Collaboration, Client Success, Technical Operations
Timeline
Milling Software Technician
Dandy
06.2025 - Current
Hardware & Systems Technician (NVIDIA)
SMS Infocomm
01.2024 - 02.2025
Technical Support Engineer
Texas A&M University-Texarkana
05.2020 - 06.2022
Technical Support & POS Specialist
Brookshire's Food & Pharmacy
12.2017 - 08.2019
Software Engineering, Technical Fields
Texas A&M University-Texarkana