Monica Estevez
San Jose,CA
Summary
Hardworking passionate counselor dedicated to improving lives of individuals struggling with addiction and behavioral disorders. Exceptionally talented at building rapport with different patient groups to encourage honesty and growth in recovery. Skilled in developing and implementing treatment plans, conducting assessments and providing referrals to external resources. Committed to advocating for client rights and helping build positive long-term coping skills and goals.
Overview
2
2
years of professional experience
Work History
Student Registered Alcohol/Drug Technician
Pathway Society Inc. - Mariposa Lodge
09.2023 - 05.2024
- Facilitated intake process with client and intake process in welligent.
- Assessed medication to identify adverse reactions, significant side effects, drug allergies.
- Referred clients to other programs and community agencies to enhance treatment processes.
- Managed expired medications effectively and timely removal for appropriate disposal procedures.
- Identified treatment goals based on individual diagnosis and history.
- Administered drug, alcohol and COVID tests upon entry into treatment program.
- Presented accurate information on alcohol, tobacco and other drugs.
- Facilitated process group therapy, individual therapy and family therapy and delivered drug, alcohol and mental health rehabilitation.
- Prepared patients for re-entry into community while maintaining drug and alcohol-free, self-sufficient lifestyle.
- Supported Lead Counselor in lesson plan (made copies) and trip planning (court, re-entry).
- Protected PHI and employees by adhering to safety requirements, infection-control and drug contamination policies, protocols.
- Observed patient condition in withdrawal management and notified RN in emergencies.
- Developed individual treatment goals based on history and diagnosis.
- Enhanced group therapy sessions for increased client engagement and effective communication of coping strategies.
- Utilized motivational interviewing techniques to empower clients in taking ownership of their recovery process.
Student Intern Registered Alcohol and Drug Tech.
Health Right 360 - Asian American Recovery Service
07.2023 - 09.2023
- Prepared handouts to clients for group
- Collected, arranged, and input information into welligent database system.
- Interacted with customers by phone, email, or in-person to provide information.
- Contributed to a positive team environment by collaborating with fellow interns on group projects.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Assisted staff with off-site events and promotional materials which contributed to raising brand awareness among target audiences in the bay area.
- Ordered marketing materials to promote services at high schools.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Maintained database systems to track PHI and analyze operational data.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Student Intern/Employee Peer Mentor
MHS Mental Health Systems - LINKED
01.2022 - 01.2023
- Increased public awareness of substance abuse issues through presentations at local schools, businesses, and community events.
- Monitored and called clients to ensure clients made appointments, court etc.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
- Conducted substance abuse assessments and screenings to accurately identify client needs and appropriate levels of care required immediately after drug court.
- Established strong rapport with clients from diverse backgrounds and demographics, fostering an atmosphere of trust for open communication during counseling sessions.
- Coordinated care with other professionals to provide clients with comprehensive support.
- Completed required documentation for continued therapy coverage by insurance companies.
- Streamlined case management processes to reduce administrative burden and increase time spent providing direct client services.
- Monitored client progress to make necessary adjustments for client success.
- Kept accurate and detailed records to track and document client progress.
- Ensured compliance with federal, state, and local regulations governing addiction counseling practices through meticulous record-keeping procedures.
- Strengthened the facility''s reputation in the community through exceptional client care and collaboration with Santa Clara County Re-Entry support services.
- Connected clients with relevant social services agencies for housing assistance, employment support, or additional mental health services when needed.
- Facilitated group therapy sessions for diverse clientele, promoting peer support and healthy coping mechanisms.
- Assisted families in understanding addiction-related issues, fostering supportive environments during the recovery process.
- Supported aftercare planning for continued recovery after treatment.
Education
Associate of Arts - Sociology
San Jose City College
San Jose, CA05.2025
Certificate - Certified Alcohol & Drug Counselor
San Jose City College
San Jose, CA05.2024
Drug & Alcohol
San Jose City College
San Jose, CA05.2022
Certified MS Office - Administrative Assistant
Center For Training & Careers
San Jose, CA01.2018
Skills
- Office 365
- Documentation and Recordkeeping
- Messaging
- Video conferencing
- desktop application
- Customer Service
- Tech-Savvy
- Prioritization
- Filing
- Electronic Records Management
- Letter preparation
- Event Planning
Timeline
Student Registered Alcohol/Drug Technician
Pathway Society Inc. - Mariposa Lodge
09.2023 - 05.2024
Student Intern Registered Alcohol and Drug Tech.
Health Right 360 - Asian American Recovery Service
07.2023 - 09.2023
Student Intern/Employee Peer Mentor
MHS Mental Health Systems - LINKED
01.2022 - 01.2023
Associate of Arts - Sociology
San Jose City College
Certificate - Certified Alcohol & Drug Counselor
San Jose City College
Drug & Alcohol
San Jose City College
Certified MS Office - Administrative Assistant
Center For Training & Careers
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