Cade Attaway
Resume
Orem
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Mentor
Telos
01.2025 - Current
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Enhanced mentee performance by providing personalized guidance and support.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
Inside Sales Representative
Aptive Environmental
05.2024 - 10.2024
- Answered customers' questions regarding products, prices, and availability.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Managed friendly and professional customer interactions.
Customer Service Representative
Brooks Pest Control
03.2024 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Executive Assistant
Dirty Dough
02.2023 - 03.2024
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Answered high volume of phone calls and email inquiries.
Customer Service Representative
Vivint Home Security
11.2022 - 02.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
No Degree - Business Management
Utah Valley University
Orem, UT 05.2001 -
High School Diploma -
Mountain View High School
Orem, UT 05.2001 -
Skills
Skill development
Teamwork and collaboration
Effective leadership
Relationship building
Customer support
Conflict resolution
Emotional intelligence
Problem-solving
Critical thinking
Task prioritization
Organizational skills
NJATC Aptitude Test Score
9
Timeline
Mentor
Telos
01.2025 - Current
Inside Sales Representative
Aptive Environmental
05.2024 - 10.2024
Customer Service Representative
Brooks Pest Control
03.2024 - 05.2024
Executive Assistant
Dirty Dough
02.2023 - 03.2024
Customer Service Representative
Vivint Home Security
11.2022 - 02.2023
No Degree - Business Management
Utah Valley University
05.2001 -
High School Diploma -
Mountain View High School
05.2001 -
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