Summary
Overview
Work History
Education
Skills
Timeline
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Cade Cruz

Windermere,FL

Summary

Enthusiastic and motivated professional with a strong foundation in digital marketing principles and a passion for creating engaging content. In progress to complete education and has developed hands-on skills in social media strategy and content creation. Eager to leverage creativity and knowledge to contribute to a dynamic marketing team and provide exemplary guest service for a brand.

Overview

8
8
years of professional experience

Work History

Attractions Attendant/Trainer

Universal Orlando Resorts
Orlando, FL
10.2022 - Current
  • Trained in control booth operations, which overlooks all ride operating procedures including animation quality, water levels, guest safety, etc.
  • Led the venues express committee as the Lead Trainer. Tracked quarterly express metrics for the venue, developed incentives for the team, and managed overall operations.
  • Developed and delivered comprehensive training for new and existing team members, focusing on safety protocols, operational procedures, and guest service excellence for Jurassic Park River Adventure.
  • Created and updated training materials, including SOPs and guides to reflect current best practices, safety standards, and operational changes.
  • Evaluated trainee performance through assessments and feedback, providing constructive guidance and additional support as needed to achieve proficiency and confidence in role.
  • Collaborated with management and other departments to identify training needs and develop targeted programs to address skills gaps and operational improvements.

Guest Service Team Lead

Target
Winter Garden, FL
06.2016 - 02.2023
  • Led a team of Guest Service Associates, providing coaching, training, and support to ensure exceptional customer service and operational efficiency.
  • Enhanced guest experience by resolving complex inquiries and concerns promptly, resulting in increased customer satisfaction scores.
  • Managed daily operations of the Guest Service area, including overseeing transactions, returns, and exchanges, while maintaining adherence to company policies and procedures.
  • Fostered open communication within the team and across departments to ensure a cohesive and collaborative work environment.
  • Utilized point-of-sale systems and Microsoft Office applications. Familiar with a variety of scheduling programs and technologies.

Education

Bachelor of Arts - Business Information And Management

Seminole State College of Florida
Sanford, FL

Skills

  • Microsoft Office and Canva
  • SEO and Digital Marketing Basics
  • Leadership and Team Management
  • Social Media (Facebook, Instagram, X, TikTok, etc)
  • Customer Service and Conflict Resolution

Timeline

Attractions Attendant/Trainer

Universal Orlando Resorts
10.2022 - Current

Guest Service Team Lead

Target
06.2016 - 02.2023

Bachelor of Arts - Business Information And Management

Seminole State College of Florida

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Cade Cruz