Cade Davis
Sales
Lubbock,TX
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
7
7
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Dispatcher
84 Lumber
11.2022 - 04.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 5 fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Closely monitored dispatch board to triage and prioritize over daily calls.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation, and assigned personnel.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
- Provided customers with information on products and services.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Managed customer accounts and invoicing.
- Utilized customer feedback to improve customer service.
- Developed and implemented customer service policies and procedures.
- Generated reports to track deliveries and maintain proper records and documentation.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Manager Trainee
84 Lumber
03.2021 - 04.2023
- Explained services and products to customers in friendly and engaging way.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Analyzed customer feedback to identify areas for improvement.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Helping customers locate material, answer relevant questions about products, and planning customer projects.
- Entered merchandise into store inventory system and coded merchandise for inventory purchases.
- Communicated with 50+ vendors regarding back order availability, future inventory and special orders.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Handled day-to-day customer or client questions via telephone or email.
- Gained knowledge of company policies, protocols and processes.
- Maintain a budget and increase sales monthly.
Golf Pro Shop Attendant
Golf Ranch
Texarkana, TX
04.2017 - 07.2018
- Increased membership retention through exceptional customer service and timely resolution of member concerns.
- Managed daily operations of the golf facility, maintaining a clean, organized environment for members and guests.
- Optimized course conditions by working closely with grounds maintenance staff to prioritize tasks and improvements.
- Maintained accurate inventory records for golf carts, rental clubs, range balls, and other essential resources.
- Collaborated with food and beverage team to create seamless special event experiences for clients hosting outings at the facility.
- Created a welcoming atmosphere by greeting members and guests warmly, providing exceptional service, and addressing any concerns promptly.
- Participated in seasonal inventory audits which helped maintain stock levels according to demand patterns.
- Used POS system to process customer cash, credit and debit transactions.
- Maintained inventory by replenishing coffee bean supply, stocking coffee brewing equipment and maintaining pastries and cookies for coffee bar.
- Greeted customers entering store and offered assistance with requirements.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Organized shelves to remove slow moving items and add new merchandise.
- Checked incoming orders and organized new stock.
- Remained calm and composed in tense situations involving angry or upset customers.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Monitored shop security to identify and report shoplifting activities and increase security measures.
- Helped managers with daily checklists and last-minute requirements.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
Golf Cart Attendant
Golf Ranch
Texarkana, TX
01.2017 - 07.2018
- Improved customer satisfaction by providing exceptional service and assistance to golfers.
- Enhanced course efficiency by maintaining clean, organized, and fully-stocked golf cart stations.
- Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
- Increased golfer safety with thorough inspections and maintenance checks on all equipment.
- Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
- Maximized revenue by effectively managing cart inventory and usage during peak hours.
- Provided valuable support during tournaments, ensuring smooth operations throughout events.
- Assisted pro shop staff with merchandise restocking, enhancing overall retail efficiency.
- Resolved guest concerns in a timely manner by addressing issues with professionalism and courtesy.
- Assisted in event setup and breakdown efforts, ensuring seamless transitions between venue functions.
- Facilitated strong communication between departments, relaying important information as needed.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Shut down facility daily by turning off lights, storing equipment and locking doors.
Turf Technician
Putt 'N' Turf LLC
04.2023 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on maintaining the integrity of the turf.
- Installed artificial turf according to landscape design plan and client specifications.
- Utilized power tools and landscaping machines to maintain outdoor areas.
Bartender
The Paragon Bar
07.2018 - 01.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Assisted with inventorying beverage stock and bar supplies.
- Helped management plan and serve bar menu exceeding customer expectations.
- Built relationships with 10+ vendors to manage orders and negotiate costs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
Bachelor of Science - Criminal Justice
Texas A&M University - Texarkana
Texarkana, TX12.2018
Associate of Science - Kinesiology
Midland College
Midland, TX 08.2013 - 05.2015
Skills
- Customer service
- Effective communication
- Sales Techniques
- Self Motivated
- Customer Relationship Management
- Time Management
- Building Materials Expertise
- Computer Literacy
- Direct Sales
- Calm Under Pressure
- Strong Communication
- Time Management
Certification
- Lumber Camp, 84 Lumber Cooperate HQ - 04-21-2021
Awards
- I received an award for excellent salesmanship and customer deposits of $5,000 or more on November 6, 2020.
- I received a $200 cash reward from Mr. Hardy (84 Lumber CEO) when he randomly called my store for following the script required when answering all business calls.
Timeline
Turf Technician
Putt 'N' Turf LLC
04.2023 - Current
Dispatcher
84 Lumber
11.2022 - 04.2023
Manager Trainee
84 Lumber
03.2021 - 04.2023
Bartender
The Paragon Bar
07.2018 - 01.2021
Golf Pro Shop Attendant
Golf Ranch
04.2017 - 07.2018
Golf Cart Attendant
Golf Ranch
01.2017 - 07.2018
Associate of Science - Kinesiology
Midland College
08.2013 - 05.2015
Bachelor of Science - Criminal Justice
Texas A&M University - Texarkana