Cade Moak
Pasadena,CA
Summary
Customer-focused professional with many years of experience driving sales, delivering exceptional customer service and boosting revenue. Friendly with excellent communication and interpersonal skills to facilitate repeat business.
Overview
11
11
years of professional experience
Work History
Sales Floor Manager
BevMo
Pasadena, CA
04.2021 - Current
- Managed daily store operations, including assigning tasks to sales associates and overseeing the completion of those tasks.
- Implemented new processes and procedures to increase efficiency and reduce costs while maintaining high levels of customer satisfaction.
- Analyzed financial data such as sales reports, profit and loss statements, inventory levels. to identify areas of improvement.
- Created a positive work environment that was conducive to team building and collaboration among employees.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Store Manager
GameStop
Pasadena, CA
04.2014 - 04.2021
- Established customer service standards and monitored staff compliance.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Established store tactics and strategies to achieve operational performance and sales goals.
Education
Bachelor of Arts -
Washington College
Bachelor of Arts -
Central High School of Philadelphia
Associate of Arts -
Pasadena City College
Skills
- Sales Analysis
- Visual Merchandising
- Data Entry
- Complaint resolution
- 10-key WPM: 74
- Call Management
- Dispute Resolution
Timeline
Sales Floor Manager
BevMo
04.2021 - Current
Store Manager
GameStop
04.2014 - 04.2021
Bachelor of Arts -
Washington College
Bachelor of Arts -
Central High School of Philadelphia
Associate of Arts -
Pasadena City College
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